• Manage and support Access Team members
• Monitor patient tracking lists (PTL) and waiting times to prevent target breaches.
• Make sure booking processes follow the NHS Patient Access Policy.
• Work with clinical and managerial staff to fix bottlenecks and improve patient flow.
• Analyze performance data and present clear updates to senior managers.
• Contribute to the development of key performance indicators for the successful assessment of performance and to improve quality, productivity and efficiency of services, highlighting trends and anomalies as appropriate.
• Provide guidance and act as a subject matter expert on the Trust Access policy and act as the point of reference for queries relating to patient pathways.

What We Are Looking For

• Strong knowledge of NHS waiting times, RTT rules, and patient access targets.
• Proven experience in leading a team and solving complex problems.
• Great communication and digital skills, with experience using NHS patient systems (e.g., e-Referrals, eCaMIS, or similar PAS).
• Calm and positive attitude when working under pressure.
• Flexible team player and a desire to provide a first-class service for patients and clinical teams

Person specification

Qualifications / Training Required

Essential criteria

• Degree or equivalent experience or training
• Good knowledge of a range of administrative systems and processes
• Proven skill in utilisation of data analysis IT systems and Microsoft office packages
• Wide breadth of speciality knowledge in relation to access activities

Desirable criteria

• Experience of developing programmes/systems that monitor and improve efficiency or safety in a healthcare environment
• Evidence of continuing professional development
• Evidence of project/programme management.

Previous or relevant experience necessary

Essential criteria

• Significant operational and service management experience within a Health setting.
• Detailed specialist knowledge of health service and trust policy in relation to access and nationally agreed targets
• Proficient knowledge of all hospital computerised patient management systems
• Experience of dealing with non routine and complex problems, chasing progress and ensuring appropriate resource management
• Working in a collaborative multidisciplinary environment.
• Ability to collaborate and contribute to cost improvement and service improvement projects
• Experience of working directly with colleagues, commissioners, patients and their families in responding to complaints or queries related to access to services

Desirable criteria

• Able to demonstrate evidence of effective financial management.
• Experience of developing user/carer involvement.
• Experience of complex change management.
• Skills/experience of working with senior clinicians.

Skills

Essential criteria

• Able to work independently with minimum supervision to analyse current processes and develop monitoring systems
• Articulate with highly developed communication skills with the ability to network and build relationships at all levels, including interpersonal skills, liaison and negotiation skills.
• IT skills and ability to develop these skills further
• Ability to prioritise work and adapt to changing deadlines
• Able to demonstrate attention to detail and accuracy in working with complex data and issues
• Approachable
• Polite and sympathetic with patients/families when raising concerns
• Motivated and motivational
• Team player
• Able to work under pressure
• Ability to work with others and to share knowledge and skill as required

Trust Values

Essential criteria

• Patients First
• Always Improving
• Working Together