Albany Medical Center
Access Services Supervisor
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Department/Unit:
Admitting Operations
Work Shift:
ED DIFF_DAY (United States of America)
Salary Range:
$59,066.00 - $88,599.00
Role Summary
The Emergency Department Access Service Supervisor is responsible for the oversight of daily operations of the respective unit, including scheduling for appropriate coverage, break and meal breaks. The role involves onboarding and orienting new staff to ensure they acclimate to the Emergency Department environment. Approval of personal leave or combined leave time and tracking of FMLA, sign-off of Kronos weekly, and monitoring of lateness and unscheduled absences are part of the duties. Escalation of performance issues to the manager is also required. An understanding of accurate and expeditious registration, facilitation of patient throughput, and point of service collection is critical, including regulatory requirements driving expectations.
Key Responsibilities
- Operational Oversight: Oversee daily operations in the Emergency Department, ensuring coverage to support efficient patient throughput and key performance indicators such as door to triage, door to full registration, chest pain – door to EKG, pharmacy capture.
- Multi-tasking: Ability to multitask in a high-stress environment with mission-critical expectations.
- Registration: Ensure 90% or higher of bedside full registration is completed within 45 minutes of arrival.
- Human Resources: Support the manager in all human resource management tasks, including interview, hire, counseling, coaching for improvement, and termination as warranted.
- Performance Reviews: Assist in yearly or as-needed performance reviews with the goal of development and succession planning.
- Compliance: Ensure appropriate coverage of patient-facing areas, including scheduling and self-assigning if necessary. Ensure compliance with EMTALA regulations, assess requests for time off while ensuring appropriate coverage, and support a positive environment free of intolerance, harassment, and behaviors not supporting an inclusive environment.
- Quality Assurance: Ensure audit of workflows in real-time, assuring standardization and accuracy of registration. Update the Training Manual as needed. Ensure patients requiring inpatient or observation stay have regulatory forms completed before transfer to the inpatient or observation unit.
- Evaluations: Ensure timely completion of annual evaluations.
- Safety: Ensure a safe environment for staff and patients; escalate issues to Security as warranted.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Functional Competencies
- Effective Communication: Oral and written
- Leadership: Motivational leadership; team building
- Decision-making
- Conflict Resolution
- Time Management
- Guidance Support: Mentorship
- Social and Emotional Intelligence
- Accountability
- Technical Proficiency
- Problem Solving
Qualifications
- Education:
- Associate's Degree - required
- Bachelor's Degree - preferred
- Experience:
- 3 – 5 years Hospital Billing and/or Registration experience or 5 -7 years’ experience absent an associate degree - required
- Emergency Department experience - preferred
- Skills:
- Strong knowledge of Billing and Registration regulatory requirements - required
- Supervisory experience; Demonstrated Leadership success - required
- Understanding of revenue cycle best practice principles – Inpatient and Outpatient services
- Ability to supervise in a highly stressful environment in a dynamically changing department with high patient acuity
- Ability to analyze; trend and track revenue cycle issues impeding ability to bill a clean claim; receive no denial
- Excellent proficiency in spreadsheet/EXCEL
- Strong customer focus with an eye on the optimal patient experience.
- Knowledge of Information Technology integration concepts; identification of system issues
- Policy and Procedure development; Training Resource development of the adult learner
- Ability to ‘think on feet’ for solutions to operational issues impacting patient flow
- Organized, methodical, and strong time management skill
- Demonstrated success of managing a high-functioning team; and maintaining a strong positive culture
- Understanding of Federal, State, EMTALA, Joint Commission, Medicare, and Medicaid regulations
- Excellent verbal and written skills with strong presentation skills
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Physical Demands
- Standing: Frequently
- Walking: Frequently
- Sitting: Frequently
- Pushing: Occasionally
- Pulling: Occasionally
- Kneeling: Rarely
- Feeling: Frequently
- Talking: Frequently
- Hearing: Frequently
- Repetitive Motions: Frequently
Working Conditions
- Noise: Frequently
- Hazards: Rarely
Equal Opportunity Employer
Albany Medical Center is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
- Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties.
- Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose.
- Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
Albany Med Health System is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
- Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties.
- Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose.
- Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills