University Hospital Southampton NHS FT
Accessibility Administrator
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Job Overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for detailed job description of the role.
Main duties of the job
As an Accessibility Administrator, you will ensure staff and patients can access timely interpreting and translation services, as well as supporting inclusive communication across the Trust.
Working within the Accessibility team, you will manage bookings, respond to enquiries, and liaise with external providers to deliver efficient and reliable services.
This role supports compliance with the Accessibility Information Standard and contributes to improved patient experience and care outcomes.
Working for our organisation
University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.
Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.
We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.
At UHS, we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.
At UHS, we proudly champion individuality, recognising that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.
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Detailed Job Description And Main Responsibilities
- Provide a welcoming, responsive and professional interpreting and translation service to all Trust staff, resolving enquiries or queries in a timely manner.
- Receive and respond to emails and manage booking requests and scheduling appointments through our external service providers as appropriate.
- Respond promptly to staff enquiries or signpost them to the most appropriate booking route.
- Monitor the department’s generic email address and respond to or direct interpreting and translation enquiries appropriately.
- Advise staff on booking processes, requirements and timescales in line with Trust procedures and the Accessibility Information Standard.
- Support with the processing and progression of interpreting and translation bookings ensuring reliable delivery of services.
- Liaise effectively with a wide range of Trust staff and external service providers to ensure the smooth running of interpreting and translation services.
- Escalate and/or resolve service issues, delays or concerns to the appropriate member of the team within reasonable time frames.
- Escalate/resolve adverse incidents, complaints or welfare concerns to the appropriate member of the team/support service.
- To manage own workload and identify/delegate appropriate tasks to meet service demands and deadlines.
- Maintain effective working relationships with all stakeholders.
- To undertake any other tasks or projects consistent with the grade of this post.
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For an overview of the position, please refer to the attached Job Description and Person Specification document. This includes a detailed breakdown of the key responsibilities, role expectations, and the qualifications we are looking for.
Person specification
Qualifications, Knowledge And Experience
Essential criteria
- Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent standard.
- Either:
- Level 3 qualification in administration/customer service or equivalent experience Or:
- Vocational Level 2 qualification in administration/customer service or an equivalent level of experience
- Experience as an administrator or secretary in an organisation with a customer-focused environment
- Able to use judgement to make decisions in order to solve problems/enquiries some of which are non-routine and not straightforward
- Knowledge and experience of secretarial or administrative procedures
- Experience as an administrator or secretary in an organisation with a customer-focused environment
Desirable criteria
- Knowledge of medical terminology
- Courses/further study attended to demonstrate evidence of personal development.
- Vocational Level 3 qualification in administration/word processing/typing or an equivalent level of experience
- Diploma level qualification or an equivalent level of experience
- Proficient in the use of all hospital computerised patient systems.
- Experience in understanding and analysing patient pathways.
- Knowledge of both local and national targets relating to RTT and cancer pathways
Trust Values and Behaviours
Essential criteria
- Patients First
- Always Improving
- Working Together
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