In addition, the successful candidate will:

• Act as the Club's designated fan and community relations representative at matches held at Wheatsheaf Park and Uxbridge FC where required.
• Support other projects across the Fan & Community Relations team as required.

Specialist Skills/Knowledge

• Good understanding of accessibility principles and inclusive service delivery.
• Strong written and verbal communication skills.
• Ability to engage effectively with a wide range of audiences.
• Competent IT skills, including Microsoft Office applications.
• Understanding of safeguarding responsibilities within a sporting or community environment.
• Knowledge of football supporter engagement and experience.
• Experience working within professional football, sport, entertainment, or the community sector and with schools or school children.
• Knowledge of the Equality Act 2010 and Accessible Stadia Guide.
• Experience supporting disabled supporters or customers.
• Strong drive and enthusiasm for community development with a track record in developing relationships.
• Holds a valid UK driving licence.
• Good public speaking skills.
• Excellent organisational skills with the ability to work under pressure to meet deadlines.
• Knowledge of Brentford FC, its supporter base, and local community.

People Skills

• Excellent interpersonal and relationship-building skills.
• Ability to communicate confidently and professionally with a range of audiences.
• Strong teamwork and collaboration skills.
• Empathy and understanding when supporting supporters with diverse needs.
• Professional, resilient, and solution-focused approach.

Decision Making

• Ability to prioritise effectively and manage competing demands.
• Exercises sound judgement when dealing with supporter issues and safeguarding concerns.
• Comfortable working independently while knowing when to escalate matters appropriately.
• Able to remain calm and effective in a fast-paced environment.

Innovation

• Proactively identifies opportunities to improve accessibility, supporter experience, and community engagement.
• Uses supporter feedback and insight to inform recommendations and service improvements.
• Contributes ideas that support the Club's ambitions around inclusion and fan growth.

General Club Accountabilities

• To ensure compliance with all relevant Club policies, including safeguarding, health and safety policies, and with specific reference to the data regulations (GDPR and PECR).
• To ensure compliance with the Club’s Code of Conduct.
• To ensure compliance with all relevant legal, regulatory, ethical, and social requirements.
• To build and maintain good working relationships both internally and externally, always maintaining a professional image when representing Brentford FC.
• To keep confidential any information gained regarding the Club and its personnel.
• To always maintain a flexible approach to work.
• To ensure compliance with all Matchday Safeguarding processes.
• To ensure compliance with the Club’s Safeguarding Policy and processes.
• To promote and support positive mental health and wellbeing throughout the Club both on and off the field.
• To promote equity, diversity, and inclusion at the Club, in line with our EDI strategy.

Inclusion Statement

Brentford FC is proud to be an organisation that values equity, diversity, and inclusion. We strive to create a culture that celebrates difference and ensures fairness, safety, representation, and belonging.

We recognise that some groups remain underrepresented in our workforce and are actively working to change this. As part of that commitment, we strongly encourage applications from people of all backgrounds — particularly those from ethnically diverse communities, women, LGBTQ+ individuals, and disabled people.

We’re committed to a fair and inclusive recruitment process, with all decisions made based on merit and suitability — regardless of background or protected characteristic. Should you be selected for interview, we welcome the opportunity to discuss any specific arrangements, accommodations, or reasonable adjustments you may require to be made.

Safeguarding Statement

Brentford FC is fully committed to promoting equality, and to safeguarding the welfare of all children and adults at risk. Safeguarding is everyone’s responsibility and is a core part of the Club’s culture. All staff and volunteers share a collective duty to create and maintain a safe and supportive environment, both on and off the field.

To ensure this, all staff are required to complete regular safeguarding training appropriate to their role. This training supports a proactive and informed approach to safeguarding practice.

The successful candidate will be expected to understand, adhere to, and actively uphold all relevant safeguarding policies and procedures. This includes recognising signs of abuse or harm, responding appropriately, and reporting any concerns in a timely manner to the Club’s Safeguarding Team.

Brentford FC operates safer recruitment practices. We remind individuals that it is a criminal offence for a person barred from engaging in regulated activity to apply for a role that involves such activity.