Assisted Living - Accessible Bathing
Accessible Bathing Surveyor
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Self-Employed Bathing Surveyor / Accessible Bathroom Sales Consultant
Company
Assisted Living
Location
Yorkshire and surrounding areas
Position
Self-Employed / Field-Based
Remuneration
This is a self-employed opportunity offering a competitive, performance-based remuneration package
About Assisted Living
Assisted Living is a growing specialist provider of accessible bathing solutions, dedicated to helping people live more safely, comfortably and independently in their own homes.
We specialise in the design and installation of walk-in showers, level-access showers, wet rooms, walk-in baths and complete bathroom adaptations, providing practical solutions tailored to each customer's individual requirements.
As part of our continued growth and expansion, we are looking for an experienced, professional and motivated Self-Employed Bathing Surveyor / Accessible Bathroom Sales Consultant to represent our business across Yorkshire and surrounding areas.
The Role
We are seeking a personable, commercially minded and experienced surveyor to visit customers in their homes, assess their individual bathing and mobility requirements, and recommend suitable accessible bathroom solutions.
This is a field-based, consultative sales opportunity combining technical surveying, bathroom design, customer service and sales.
Assisted Living will provide customer enquiries and pre-arranged appointments. However, the successful candidate will also be responsible for managing allocated enquiries directly, contacting customers and arranging home surveys at mutually convenient dates and times.
You will manage your own appointment diary, conduct detailed surveys, prepare accurate proposals and guide customers through the process of choosing the right bathing solution.
We operate a no-pressure, no-order-on-site policy, placing customer confidence, trust and satisfaction at the heart of everything we do.
Key Responsibilities
Customer Enquiries & Appointment Management
- Attend pre-arranged customer appointments supplied by Assisted Living.
- Manage customer enquiries allocated directly to you, including making initial contact and understanding customer requirements.
- Contact customers to arrange home survey appointments at mutually convenient dates and times.
- Organise and manage your own diary, planning appointments efficiently across your designated territory.
- Maintain professional and timely communication with customers throughout the enquiry, survey and quotation process.
- Ensure all customer enquiries, appointments and interactions are accurately recorded within the company's CRM system.
- Proactively follow up outstanding quotations and customer enquiries in a professional, consultative manner.
Home Surveys & Bathroom Design
- Conduct thorough home surveys, taking accurate measurements, photographs and relevant technical information.
- Assess existing bathroom layouts, plumbing arrangements, access requirements and potential installation considerations.
- Understand customers' individual mobility, accessibility and bathing requirements.
- Recommend appropriate bathing solutions, including walk-in showers, level-access showers, wet rooms, walk-in baths and full bathroom adaptations.
- Work closely with customers, family members and carers where appropriate to develop practical, safe and attractive bathroom designs.
- Produce accurate survey documentation, bathroom designs and specifications using company systems.
- Identify potential installation challenges and ensure these are clearly documented prior to quotation and installation.
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Sales & Customer Experience
- Present suitable bathroom solutions, designs and quotations clearly and professionally.
- Explain product features, installation processes, pricing, warranties and applicable VAT relief.
- Build trust and rapport with customers, demonstrating patience, understanding and professionalism.
- Manage customer expectations and answer questions confidently and accurately.
- Follow up quotations and support customers through their decision-making process without applying pressure.
- Convert qualified enquiries into confirmed sales while maintaining the company's customer-first approach.
- Work towards agreed sales performance objectives and maintain a healthy sales pipeline.
- Represent Assisted Living positively and professionally at all times.
Administration & Operational Handover
- Maintain accurate and complete customer records using the company's CRM and survey systems.
- Submit completed surveys, photographs, measurements and specifications promptly.
- Ensure all relevant technical and customer information is communicated to the operations team following a confirmed sale.
- Liaise with office staff, project coordinators and installation teams where necessary.
- Highlight any special requirements, potential installation difficulties or customer considerations to ensure a smooth transition from survey to installation.
- Comply with company procedures relating to customer information, safeguarding, health and safety and data protection.
About You
We are looking for someone who combines strong sales ability with excellent customer service and a sound technical understanding of bathrooms and home adaptations.
Essential Skills & Experience
- Proven experience in field sales, bathroom surveying, home improvement sales or a similar consultative sales environment.
- Strong communication and interpersonal skills, with the ability to build trust and rapport with customers.
- Good commercial awareness and a proven ability to convert customer enquiries into sales.
- Confidence in conducting detailed surveys and recording accurate measurements and specifications.
- Excellent time management and organisational skills.
- Ability to work independently and manage customer appointments effectively.
- A professional, patient and respectful approach when dealing with customers with varying mobility and accessibility needs.
- Comfortable using digital systems, CRM software and survey tools.
- Full UK driving licence and access to a suitable vehicle.
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Desirable Experience
- Previous experience within the accessible bathing, mobility or bathroom adaptation industry.
- Knowledge of walk-in showers, wet rooms, walk-in baths and level-access bathing installations.
- Experience in producing bathroom designs and installation specifications.
- Familiarity with 3D bathroom design software.
- Understanding of domestic plumbing, drainage, building construction and bathroom installation requirements.
- Experience working with older customers, people with disabilities or individuals requiring home adaptations.
What We Offer
- Self-employed opportunity with uncapped commission-based earning potential.
- Customer enquiries and pre-arranged appointments supplied by Assisted Living.
- Flexibility to manage your own appointment diary and customer visits.
- An established product range covering accessible showers, baths, wet rooms and complete bathroom adaptations.
- Product training and support with company systems.
- Professional marketing and customer enquiry generation.
- Dedicated office and operational support.
- Opportunity to build a successful long-term working relationship with a growing business.
- An established installation and aftercare service to support your customers.
Our Values & Approach
At Assisted Living, we understand that choosing an accessible bathroom is often an important and personal decision for customers and their families.
Our approach is built around understanding individual needs, providing clear and honest advice, and delivering solutions that genuinely improve everyday living.
We do not believe in high-pressure sales techniques or encouraging customers to make rushed decisions.
Our no-order-on-site policy ensures that customers have the time and information they need to make a confident, informed choice.
We are looking for someone who shares these values and understands that long-term customer satisfaction and business success go hand in hand.
The Opportunity
This is an excellent opportunity for an experienced self-employed sales professional or bathroom surveyor looking to work with an ambitious and growing accessible bathing specialist.
With customer enquiries provided, a comprehensive product range and operational support behind you, the role offers the opportunity to develop a strong sales pipeline and achieve attractive commission-based earnings.
How to Apply
If you have experience in bathroom surveying, home improvement sales or the accessible bathing industry, we'd be delighted to hear from you.
Please submit your CV along with a brief introduction outlining your relevant experience, geographical coverage and availability.
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