SNG (Sovereign Network Group)
Accommodation Advisor (Part Time)
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Salary: £25,936.00 - £30,000.00 Per year
We've got an opportunity for a part-time Accommodation Advisor to join our team based in Gloucester.
Our specialist Key Worker housing offers self-catering accommodation ranging from shared flats for single residents to apartments and houses for couples or families. We provide flexible stays from one night to a year or more.
Based on-site at Gloucestershire Royal Hospital, we predominantly accommodate NHS employees, although our homes are also available to other Key Workers.
This is a varied role with no two days the same, covering a wide range of property and tenancy administration.
What you'll be doing
- Acting as the first point of contact for customers, answering enquiries by phone, email, and in person.
- Meeting and greeting customers, contractors, and visitors at reception.
- Raising purchase orders and invoices and ensuring they are paid.
- Following our arrears process with customers who have fallen behind with their accommodation charges, issuing letters and reconciling accounts.
- Supporting bookings, move-in and move-out processes, including key management and documentation.
- Carrying out site health and safety inspections and property checks.
- Logging repairs, liaising with contractors, and keeping residents updated.
- Managing post and general administration.
- Updating systems to maintain accurate occupancy, booking, and contact records.
- Supporting the Accommodation Manager and working with NHS Trusts and other partners to meet housing needs.
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What you'll need
- A strong customer focus with proven administration or customer service experience.
- Excellent organisational skills, with the ability to manage competing priorities.
- Attention to detail and confidence with figures (rent calculations and invoicing).
- Ability to multitask and work effectively in a busy environment.
- A positive, flexible, and proactive approach.
- Confidence working independently and as part of a team.
- Experience in a similar environment such as hospitality, lettings, or shared accommodation is desirable.
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A DBS check will be required for the successful candidate.
We have some great benefits at SNG, including:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/paternity/adoption pay
- Options for private medical insurance, dental insurance, and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
Please note a Basic DBS check will be undertaken for the successful candidate.
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