SNG (Sovereign Network Group)
Accommodation Advisor (Part Time)
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Accommodation Advisor
We've got an opportunity for a part-time Accommodation Advisor to join our team based in Gloucester.
Our specialist Key Worker housing offers self-catering accommodation ranging from shared flats for single residents to apartments and houses for couples or families. We provide flexible stays from one night to a year or more.
Based on-site at Gloucestershire Royal Hospital, we predominantly accommodate NHS employees, although our homes are also available to other Key Workers.
Role Overview
This is a varied role with no two days the same, covering a wide range of property and tenancy administration.
This role is part-time (22.5 hours per week), usually 12:00 pm - 4:30 pm Monday to Friday. We are happy to discuss how the hours are worked over the week.
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What You'll Be Doing
- Acting as the first point of contact for customers, answering enquiries by phone, email, and in person.
- Meeting and greeting customers, contractors, and visitors at reception.
- Raising purchase orders and invoices and ensuring they are paid.
- Following our arrears process with customers who have fallen behind with their accommodation charges, issuing letters, and reconciling accounts.
- Supporting bookings, move-in and move-out processes, including key management and documentation.
- Carrying out site health and safety inspections and property checks.
- Logging repairs, liaising with contractors, and keeping residents updated.
- Managing post and general administration.
- Updating systems to maintain accurate occupancy, booking, and contact records.
- Supporting the Accommodation Manager and working with NHS Trusts and other partners to meet housing needs.
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What You'll Need
- A strong customer focus with proven administration or customer service experience.
- Excellent organizational skills, with the ability to manage competing priorities.
- Attention to detail and confidence with figures (rent calculations and invoicing).
- Ability to multitask and work effectively in a busy environment.
- A positive, flexible, and proactive approach.
- Confidence working independently and as part of a team.
- Experience in a similar environment such as hospitality, lettings, or shared accommodation is desirable.
- A DBS check will be required for the successful candidate.
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