The Address Glasgow
Accommodation Assistant
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Responsible for
To ensure agreed standards are maintained on a consistent basis with particular attention to maintenance and hygiene in bedrooms, public areas, and linen. To ensure rooms are fully checked to company 4* standard prior to returning them to reception.
Key Duties Of The Role Include
- To ensure assigned rooms, bathrooms, corridor areas, and public areas are cleaned to the standards, using only approved chemicals/cleaning materials and equipment and to ensure stocks of bathroom and bedroom items are replenished to correct standards.
- To ensure bed linen and towels are changed to the agreed schedule and standard laid down for your hotel.
- Ensure accommodation trolley, caddies, and storage presses are maintained tidy, cleaned, and stocked.
- To ensure any guest property left behind is passed to Accommodation Manager for lost property.
- To alert the Accommodation Manager to the needs of accommodation staff be it materials or equipment to carry out their job efficiently.
- To maximize the use of all resources and ensure the lowest cost levels.
- Report any maintenance issues to the supervisor/manager promptly.
- To liaise with your supervisor regarding room moves, VIP guests, and special needs and act on any information given.
- To inform your supervisor of room status on an ongoing basis once rooms have been checked.
- To actively participate in any training, meetings, and personnel exercises designed to improve standards and performance levels.
- To carry out the hotel’s customer relation policy.
- To communicate hotel services to guests.
- To receive customer complaints courteously and sympathetically and to report to your manager immediately.
- To arrive for duty by rostered times in full clean uniform and wearing name badge at all times.
- To ensure the highest standards in personal hygiene and grooming. (please refer to company grooming policy)
- Report DND or No Service every day.
- Keep corridors free from debris at all times.
- To be responsible for key cards in your possession.
- To report all accidents to the Manager on Duty.
- To comply at all times with Fire, Security, Health, and Safety Procedures.
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Please note that the above job specification is not exhaustive and is subject to change as the business demands.
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