Progress Housing Group
Accommodation Coordinator
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Salary: £30,242 - £31,308 depending on experience
Contract Type: Permanent Working Hours: 36.25 hours per week - Monday to Friday - including participation in the out-of-hours call-out rota currently 1 week in 9. Service area: Progress Living Location: Lincoln
At Progress Housing Group, your work supports communities and changes lives.
We make sure every day is an opportunity to make a meaningful difference - where you work with purpose, your growth is supported, and you are proud to belong.
From inclusive recruitment practices to tailored support at work, we create an environment where everyone can succeed.
The Role
As Accommodation Coordinator, you will support the Accommodation Manager with the day-to-day management of Progress Living accommodation across Lincolnshire, helping customers through every stage of their journey from application to departure.
- Manage accommodation applications, room allocations, tenancy agreements, electronic keys, welcome packs and tenancy records, while making sure application and termination procedures are followed accurately.
- Provide a professional, customer-focused service, dealing with routine enquiries and working with colleagues across Progress Housing Group and United Lincolnshire Teaching Hospitals Trust to resolve queries and keep occupants informed.
- Maintain accurate paper and electronic records, support deposit administration, proactively monitor current and former occupant arrears and other debts, and assist with finance processes including orders, invoices, recharges, salary deductions and year-end procedures.
- Help coordinate repairs, notify external agencies of tenancy changes, carry out audit quality checks on new tenancies, minute quarterly residents’ meetings and provide office cover across sites when required.
This is an opportunity to use your organisation and customer service skills in a purpose-led role, build your knowledge across housing and accommodation services, and contribute as part of a supportive Progress Living team.
- Take part in the supportive on-call rota for one week in every nine, helping customers and colleagues when it matters and playing an important part in delivering a dependable service.
- Visit other hubs across the local area, giving you the opportunity to build relationships, share knowledge and support colleagues and customers across Progress Living.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Essential
What we’re looking for
- Full driving licence valid in the UK and access to a car for business use.
- Good general education, including a minimum GCSE standard in English and Maths.
- Computer literacy, including Microsoft Office applications.
- Ability to use Microsoft Office applications to prepare letters, spreadsheets and reports.
- Ability to maintain accurate paper and electronic records.
- Excellent organisational skills.
- Ability to deal with customers professionally and with a customer-focused approach by telephone, in writing and face to face.
- Commitment to putting the customer first and delivering a consistently high-quality service.
- Ability to work well under pressure, manage your own workload, use your initiative and work as part of a wider team.
- Proven experience of working in an office environment and dealing with administrative matters.
Desirable
- Knowledge and understanding of issues affecting the housing sector.
- Flexibility and willingness to develop new skills.
- 2 years’ experience of working in a customer-facing role and providing excellent customer service.
- Experience of working within housing management.
- Experience of adapting positively to changing priorities and working collaboratively as part of a supportive team.
Our Offer to You
Competitive pay, flexible leave options and benefits that help you thrive - personally and professionally.
Financial
- Competitive salary with occupational sick pay
- Pension scheme with matched contributions of up to 7.5%
- Salary sacrifice Greencar lease scheme
- Mileage allowance for approved business use of your car
- Allowance for participation in the out-of-hours call-out rota
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Work-life Balance
- 26 days annual leave plus bank holidays (pro rata for fixed-term and part-time colleagues), rising to 31 days after 5 years' service, with the option to purchase additional leave and a paid day off for your birthday.
- Agile working (role dependent) with hybrid and flexible working options
- Family friendly policies with enhanced leave
Wellbeing
- Learning, training and career development opportunities
- Employee Assistance Programme and Medicash
About Progress Housing Group
More than three decades on, our commitment to helping people find the right place to live remains at the heart of what we do.
People trust us to create a place for them to call home and to provide outstanding support services and opportunities to help them to live their best lives.
Whether it is an affordable home, supported housing, technology-enabled care solutions, or services supporting those in crisis, we make a meaningful difference to thousands of people, every day.
We are ambitious and we are looking for people who are motivated, dynamic, and committed to delivering the highest standards for our tenants and customers.
Our sector plays a crucial role in contributing to a fairer, and more equitable society. Working here offers a genuine opportunity to positively influence communities and people’s lives.
Diversity & Inclusion Statement
We welcome applications from everyone and particularly encourage applications from underrepresented groups.
Inclusion matters here, and we’re committed to creating a workplace where everyone can belong and thrive.
AI Statement
We support the ethical and transparent use of AI to drive innovation and efficiency.
However, authenticity is important to us, and we will prioritise applications that clearly reflect your experience, voice and originality
Next Steps
Closing date: 23:59pm Sunday 25th October 2026
Shortlisting date: Monday 26th October 2026
Interview date: 3rd and 4th of November 2026
Interview type: In person at our Lincoln office.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location