Hogs Haven Golf Club
Accommodation Manager (Executive Housekeeper)
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The Environment
Set just moments from the historic town regarded as the birthplace of golf, this exceptional new development is poised to become one of Europe’s premier private clubs. Blending tradition with innovation, the club will offer an extraordinary golf and lifestyle experience for a discerning international membership.
At its core is a world-class 18-hole championship course, complemented by a beautifully designed short course and a unique Himalayan-style putting green. The luxurious amenities extend beyond the fairways, including an elegant clubhouse, a thoughtfully restored farmhouse halfway house, a boutique spa, and exquisitely appointed lodges offering refined accommodations. Built to deliver excellence in every detail, the club promises a timeless sense of place, world-class service, and a vibrant, welcoming community.
The new St Andrews development will offer members and non-members a range of world-class amenities, including:
- An 18-hole championship golf course with top-tier practice facilities
- A Par 3 course and a Himalayan putting course
- A clubhouse, spa, lodge, and cottage
- The restoration of the original farmhouse building to create a unique halfway house dining experience.
The Role
This is a rare opportunity to play a leading role in shaping the housekeeping operation of one of Europe’s most exciting new private golf and lifestyle destinations.
The Head Housekeeper will be instrumental in establishing and maintaining the highest standards of cleanliness, presentation, and service across the club’s accommodation, clubhouse, guest areas, and associated facilities. From pre-opening mobilisation through to daily operations, the Head Housekeeper will take ownership of the housekeeping function, ensuring every space reflects the exceptional quality and attention to detail expected by a discerning international membership.
This is a hands-on leadership position for an experienced housekeeping professional who takes genuine pride in excellence. Working closely with the wider hospitality and operations teams, the Head Housekeeper will lead, develop, and inspire a high-performing team, while establishing efficient processes, standards, and routines that support a seamless member and guest experience.
The successful candidate will combine strong operational expertise with a warm, approachable, and professional leadership style. They will have a meticulous eye for detail, a passion for exceptional presentation, and the ability to anticipate the needs of members and guests. From immaculate guest accommodation and thoughtful room presentation to the highest standards across shared spaces, they will ensure that every touchpoint feels considered, welcoming, and effortlessly delivered.
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The Head Housekeeper will play a key role in creating a distinctive culture of care, pride, and service within the housekeeping team, helping to establish a truly exceptional environment where members, guests, and colleagues feel valued from the moment they arrive.
Compensation & Benefits
- Competitive Salary: Remuneration DOE & performance bonuses
- Health & Lifestyle: Health & Life Insurance, Company Pension
- Perks: Staff uniform, meals on duty, free on-site parking, and a generous holiday allowance.
- Culture: Continual training, team gatherings and end-of-year recognition party.
Executive Housekeeper – Key Responsibilities
Leadership & Departmental Operations
- Take full accountability for the overall performance and day-to-day operation of the housekeeping department, both throughout the pre-opening phase and once the resort is operational.
- Establish and implement departmental structures, standards, policies, procedures, and operating practices in line with the resort's positioning and brand standards.
- Develop comprehensive housekeeping operating procedures, cleaning standards, inspection processes, room attendant routines, turndown procedures, public-area standards, and back-of-house housekeeping practices.
- Conduct regular inspections, mock inspections, audits, and quality reviews, taking immediate and appropriate action where standards fall below expectations.
Pre-Opening & Operational Readiness
- Develop and manage the housekeeping pre-opening critical path, ensuring all departmental activities, deadlines, resources, and deliverables are achieved.
- Establish housekeeping standards, SOPs, checklists, inspection procedures, service sequences, room-cleaning standards, turndown procedures, VIP protocols, lost-and-found procedures, and emergency procedures before opening.
- Develop appropriate linen, uniform, amenity, cleaning supplies, chemical, and operating equipment par levels and ensure sufficient opening inventories are in place.
- Establish room readiness and opening protocols, including final room inspections, room release procedures, VIP preparation, and coordination with Front Office.
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Financial & Commercial Management
- Take full responsibility for the housekeeping department's financial performance, including budget management, labour costs, departmental expenses, inventory, and cost control.
- Develop and manage the pre-opening and operational housekeeping budgets, ensuring expenditure remains within agreed targets.
- Prepare accurate opening CapEx, FF&E, OS&E, and operating supply requirements.
- Oversee stock management, purchasing, ordering, inventory control, and supplier relationships to ensure appropriate stock levels and minimise waste.
- Establish and monitor appropriate par levels for all department related stock from linen to chemicals.
Quality, Compliance & Standards
- Maintain consistently exceptional standards of hygiene, cleanliness, presentation, condition, and guestroom readiness across the resort.
- Establish quality assurance systems and inspection programmes capable of consistently delivering ultra-luxury standards.
- Maintain accurate departmental records, reports, checklists, SOPs, training records, inventories, and operational documentation.
People & Human Resources
- Have overall responsibility for the recruitment, selection, onboarding, training, development, performance, and retention of the housekeeping team.
- Manage attendance, absence, disciplinary, grievance, capability, and performance-related matters fairly and consistently, in accordance with company policies and employment legislation.
- Develop talent within the department through succession planning, career development, cross-training, and opportunities for progression.
Guest Experience
- Maintain an uncompromising focus on delivering an exceptional guest experience through consistently high standards of cleanliness, presentation, comfort, discretion, personalisation, and attention to detail.
- Work proactively with Front Office and other departments to prioritise guest requirements, special requests, celebrations, room moves, and room readiness.
- Champion a culture of service excellence, ensuring every member of the housekeeping team understands their role in creating an exceptional and highly personalised guest experience.
Work Schedule
In-Season (May – Oct):
Shift-based - 5 days Mon - Sun.
Off-Season (Nov – April):
Office-based with some work from home flexibility - 5 days Mon - Sun.
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