Leicester City Council
Accommodation Officer
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Reference: REQ7785
Description: Full Time / 37 Hours Per Week / Permanent
Do you enjoy supporting people? Are you looking for a new exciting challenge in 2026 where no two days are the same? We're currently recruiting a full-time, permanent vacancy for Accommodation Officers who will play a key role in providing safe emergency temporary accommodation to a vulnerable and chaotic single homeless cohort within the framework of Leicester City Council’s Homelessness Strategy.
You’ll form part of a 19-person team providing temporary accommodation to single homeless individuals and childless couples. This is a full-time, permanent position based at the Dawn Centre, working an average of 37 hours per week on a 12-hour shift pattern. The service operates 24 hours a day, 365 days a year, meaning shifts include days, nights, weekends, and bank holidays. The shift pattern provides the benefit of working fewer days per week while enjoying longer periods off between shifts.
We have several significant projects in the pipeline making this a very exciting time and opportunity to join the Dawn Centre team.
What You’ll Be Doing
- Undertaking the interviewing, admission, and induction of individuals who use the service on arrival at the Dawn Centre.
- Overseeing the maintenance, security, and infrastructure of the Dawn Centre and undertaking domestic duties when required.
- Conducting regular welfare checks.
- Dealing with challenging incidents and resolving conflict, often in sensitive situations while maintaining order in accordance with Dawn Centre protocols.
- Maintaining up-to-date and accurate records using the Microsoft Office package and internal databases.
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This is a critical face-to-face frontline role which will require a high level of resilience and communication skills with colleagues, individuals, and other agencies.
What You’ll Need
- Enjoyment of working with people and motivation to make a positive difference within their community.
- Ability to build relationships with individuals from a wide range of backgrounds, often during periods of crisis or uncertainty, and communicate with empathy, professionalism, and respect.
- Experience from housing, support work, social care, customer service, healthcare, security, hospitality, or another people-focused environment.
- Confidence to manage challenging situations, make sound decisions, and remain calm under pressure.
- Strong organizational skills and the ability to work effectively as part of a team.
- Commitment to providing a safe, welcoming, and supportive environment for everyone who accesses the service.
As this role involves working with vulnerable adults, successful applicants will be subject to pre-employment checks, including an enhanced DBS check and satisfactory references.
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What We Can Offer You
- Satisfaction of helping to improve thousands of lives across Leicester.
- A work environment that encourages a healthy work/life balance.
- Generous annual leave.
- Membership of the Local Government Pension Scheme.
- Option of flexible working.
- Various training and development opportunities.
- A number of flexible benefits, including discounts on city buses and trains.
For an illustrative value of your benefits package, look at our benefits calculator.
Join Us
We’re committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That’s why we’ve designed our recruitment process to put you at your ease; make you feel welcome and bring the best out of you. We’ll do all we can to make our recruitment process as fair as possible. To help you with your application, look at the ‘our approach to recruitment’ page.
If you’d like to have a chat before applying, feel free to contact Lee Elliott at lee.elliott@leicester.gov.uk
Region: Central
Location: Dawn Centre
Salary: GBP28,598 - GBP31,022 Per Year
Package: Total benefit value (includes pension contribution and full holiday entitlement): GBP42,300
Contractual hours: 37
Basis: Full time
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