Accommodation Support Worker

In addition, there may be emergency incidents that occur on shift at times, that you will be required to deal with. This could be contacting the emergency services for a resident, liaising with professionals about a resident or supporting someone in a time of crisis.

Support staff will also be required to issue eviction notices, written and verbal warnings to residents when required.

You will also be required to complete admin duties whilst on shift, we use multiple systems each day - Liquid Logic, HPA2, Manchester Move, MAS gateway and programmes on Microsoft Office and Microsoft 365, as well as various spreadsheets to input and retain relevant information. You will also be required to update the handover each shift and ensure the information inputted is accurate and up to date.

This role is part of a 3-week rolling rota with support staff working 5 days over 7 days which will include weekends, the shifts consist of days and evenings. There is one cover week on the rota, and you will be required to work whatever shift is prioritised at the time. Shift work is crucial to the role and is non-negotiable as shifts are part of the contract, with this you receive a 6.7% increment on top of the Grade 5 salary.

There is one Team Leader and two Homeless Lead Officers who line manage the team of 3 support workers at Poplars as well as two other sites. There will be security on site during all shift times and waking nights.

For an informal discussion, please contact the hiring manager, Joanne Shaw, at joanne.shaw3@manchester.gov.uk to arrange a convenient time to discuss the role.

This is a fantastic opportunity to join one of our friendly and supportive teams who make a real difference day in day out to our residents lives.

We are looking for a motivated and reliable individual with strong organisational skills, a positive attitude, and the ability to manage competing priorities effectively. We need someone to be passionate about ending homelessness and supporting residents who are experiencing it.

The homeless service is always expanding and adapting. You will join a team of colleagues who are highly motivated to learn, develop and grow with the service. This is an extremely rewarding but also at times challenging role, which offers excellent opportunities for knowledge building and training.

Being competent in IT skills is essential at Manchester City Council as we use several systems daily. You will be provided with training for the systems but will need a good understanding of IT in general.

All other role relevant training/shadowing will be provided.

An ability to be resilient and have a warm friendly approach, whilst maintaining professional boundaries is crucial, and a positive demeanour with a can-do attitude, is what a candidate who will work at Poplars should demonstrate.

Rough sleeping, leaving somewhere safe, and subsequently becoming homeless with the addition of admission to hospital can be the lowest point of someone’s life. In order to support residents, we need candidates to be committed, passionate and empathetic to this fact and work towards positive outcomes.

Essential Criteria

Use of Artificial Intelligence (AI): Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

As part of your application response, please can you refer to the Essential Criteria for the role, outlined below. If this information is not included in your response, or it is not met, we will not be in a position to interview you.

In not more than 750 of your own words, using examples from your own experience, tell us about:

• Your own experience of risk assessment and safeguarding work
• Your own experience and ability to manage conflicting priorities
• Your own experience of professional boundaries and confidentiality awareness

We’re the local council for one of the UK’s most vibrant and diverse cities.

Working for Manchester isn’t just a job - it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone.

Our Manchester Is Our Vision For a Fairer, Greener, And Healthier City - a Vision Shaped By The People Of Manchester. It Guides Everything We Do At The Council And Is Brought To Life Through The Our Manchester Behaviours

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester

Benefits We Offer

• Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks during our annual leave purchase period.
• A buzzing pension - You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
• Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
• Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
• Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
• A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer