Manchester City Council
Accommodation Support Worker
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Working Hours and Pattern
- 35 Hours Per Week
- Rotating shift basis with regular weekend and bank holiday working
Shift Times
- Day Shift: 8:00am to 3:30pm
- Evening Shift: 2:30pm to 9:30pm
- Night Shift: 9:15pm to 8:15am
Requirements
- Flexibility to work all shift patterns, including weekends and bank holidays
Contract Type
- Full-Time, Permanent
Additional Payments
- 20% Flexibility payment
Application Deadline
- Closing Date: 31 August 2026
- Closing time: 11.59pm
Interview Method
- Face to Face
Legal Right to Work
- In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment
Use of Artificial Intelligence (AI)
- Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action
Role Overview
This role involves direct work with Manchester's homeless community, specifically at Broom Lane, a 15-bed mixed accommodation for individuals with complex/high support needs. The role includes supporting residents to settle into accommodation, completing paperwork and benefit claims, acting as a keyworker, completing support sessions, and managing move-on work. The role also involves administrative duties, managing emergency incidents, and maintaining health and safety standards.
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Key Responsibilities
- Support residents to settle into accommodation
- Complete booking in paperwork and benefit claims
- Act as a keyworker for a case load of residents
- Complete support sessions and referrals
- Manage move-on work with residents
- Handle administrative duties using multiple systems
- Maintain health and safety standards
- Handle emergency incidents
Role Requirements
- Motivated and reliable individual with strong organisational skills
- Positive attitude and ability to manage competing priorities
- Commitment to ending homelessness and supporting residents
- IT competency with access to training
- Ability to be resilient and de-escalate situations
- Warm, friendly approach while maintaining professional boundaries
- Empathy towards residents experiencing homelessness
Essential Application Criteria
- Experience of risk assessment and safeguarding work
- Experience managing conflicting priorities
- Experience with professional boundaries and confidentiality awareness
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Benefits
- Generous holiday allowance
- Pension scheme with life cover
- Enhanced parental and carers leave
- Discounts and perks
- Learning and growth opportunities
- Good Employment Charter member
- Volunteering leave
Inclusivity
- Dedicated to creating a diverse and inclusive workplace
- Encourages applications from all backgrounds
Support During the Process
- Interview adjustments available
- Accessible formats through ReciteMe tool
Guaranteed Assessment Scheme
- Assessments guaranteed for eligible applicants
Requirements
- Members of the Armed Forces, currently in care, disabled, or have completed MCC positive action programmes
When You Join Us
- Disability Confident Employer with various support networks
What We Will Need From You If You're Successful
- Evidence of right to work in the UK
Pre-Employment Checks
- Dependent on the role applied for
Other Relevant Information
- Commitment to providing necessary aids and adaptations
Use of Artificial Intelligence (AI)
- All examples and statements must be truthful, factually accurate, and from your own experience. Plagiarism may result in withdrawal of applications and disciplinary action.
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