AQ Wiring Systems Rockford
Account and Workflow Manager
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Full Time, Permanent
We are looking for an experienced and customer-focused Account & Workflow Manager to play a pivotal role in managing strategic customer relationships while supporting operational planning and delivery performance. This is a varied position that combines account management, project coordination and production workflow oversight. You will act as the primary point of contact for key customers, ensuring exceptional service whilst maintaining accurate production visibility to support on-time delivery and operational efficiency. If you thrive in a fast-paced manufacturing environment, enjoy building strong customer relationships and have a passion for driving continuous improvement, we'd love to hear from you.
Hours
- 07.45am - 5.00pm Monday to Thursday
- 07.45am - 12.45pm Friday (1 Friday off every 4 weeks!)
Employee Benefits
- Every 4th Friday off
- Employee discount programme with discounts and incentives at over 800 retailers
- Additional holiday hours with each year of service
- Access to Cycle to Work scheme
- Free eye tests and flu vaccines
- Free Mortgage Advice Service and financial wellbeing tools
- Access to Westfield Health Insurance (paid via salary)
- Free fruit, biscuits, tea and coffee
- Dress down Friday’s (and half day Friday’s)
- Bank holidays off
- Christmas shut down period
- Access to Mental Health First Aid
- Profit share bonus scheme
- Company pension scheme through Legal and General
- Uniform provided
- Free parking
Here at AQ Wiring Systems Rockford we understand the need to support our employees and have many systems in place for this, such as Mental Health First Aiders at each site, access to the Cycle-to-Work scheme, free eye tests and flu vaccinations, annual mental health employee audits, a Wellbeing Roadmap, and all our employees have access to People First; our employee benefits package which gives discounts at over 800 retailers including many linked to physical and mental wellness (such as discounted gym memberships, optician vouchers, food delivery services, and a range of health, sports and beauty retailers). We are a constantly evolving business that encourages work life balance, all our full-time roles are 4 and a half day weeks with no requirement to work weekends, and every 4th Friday off work.
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Main Responsibilities:
- Act as the primary point of contact for allocated strategic customer accounts.
- Develop strong customer relationships to maximise customer satisfaction, retention and account growth.
- Manage customer enquiries, quotations, orders and project activity from enquiry through to delivery.
- Prepare quotations, quote reviews and supporting commercial documentation under the supervision of the Head of Sales.
- Coordinate customer requirements with Operations, Engineering, Quality and Procurement teams.
- Attend customer meetings, reviews and site visits as required.
- Travel to customer and AQ locations when required.
- Proactively identify opportunities for account growth and additional business.
- Maintain customer forecasts and pipeline opportunities.
- Monitor customer projects to ensure delivery commitments are achieved.
- Provide regular production status updates for the designated manufacturing site.
- Maintain and update the production loading board to provide accurate visibility of planned and available manufacturing hours.
- Work closely with Planning and Operations teams to identify capacity constraints, delivery risks and scheduling priorities.
Experience / Skills / Attributes needed:
- Proven experience in account management, project management or customer relationship management.
- Strong commercial awareness and customer-focused mindset.
- Excellent organisational and prioritisation skills.
- Strong analytical and problem-solving capabilities.
- Ability to manage multiple customer accounts and projects simultaneously.
- Experience working within a manufacturing environment.
- Understanding of production planning, capacity management and scheduling principles.
- Excellent written and verbal communication skills.
- Strong stakeholder management skills at all levels of the organisation.
- Advanced Microsoft Excel and Microsoft Office skills.
- Experience using ERP/MRP systems.
- Ability to analyse production data and present meaningful reports.
- High attention to detail and accuracy.
- Self-motivated with the ability to work independently.
- Ability to drive continuous improvement initiatives.
- Professional and confident customer-facing manner.
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About AQ Wiring Systems Rockford
AQ Wiring Systems Rockford operate from three UK sites in Rendlesham, Worksop and Salisbury and are part of the AQ Group – a global manufacturer of high reliability interconnect, electromechanical solutions, and sheet metal components. With a strong focus on quality, reliability, and customer satisfaction, we serve leading companies in demanding industries such as defence, commercial vehicles, rail, energy, and industrial equipment, offering exciting opportunities to make a meaningful impact in a dynamic and global environment.
Our UK business is structured around two specialist units — Cable Solutions and System Solutions & Enclosures, also offering design services and customised logistics services, giving customers focused expertise while still benefitting from the shared strength, quality systems and engineering resources of the wider organisation.
With AS9100D-certified facilities, SC10-approved sites, modern ERP systems, and a highly skilled workforce across engineering, production and quality, AQ Wiring Systems Rockford provides the capability, capacity and resilience required for complex UK and international Defence programmes.
Our Core Values
- We are Reliable
- Customer Focus
- Simplicity
- Entrepreneurial Business
- Cost Efficiency
- Courage and Respect
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