Account Co-Ordinator

Location: Telford

Contract: Temporary

Hours: Monday to Friday 11:00 - 19:00*

Salary: £13.50 per hour

About the Role

We’re looking for a highly organised, proactive Account Coordinator to support the Account Manager and wider team in providing a consistently high level of service to our clients. This role supports day-to-day account administration, coordinates temporary worker processes, keeps records accurate and up to date, and acts as a key contact for both clients and workers to ensure smooth and compliant delivery.

Key Responsibilities

• Coordinate temporary workforce activity, including candidate sourcing, onboarding, inductions, managing starters/leavers, recording absences, and supporting return-to-work processes.
• Compile and submit timesheet and payroll information accurately and on time, working with payroll/HR to investigate and resolve any discrepancies.
• Support labour planning and allocation to match client requirements; track attendance and performance against KPIs and produce daily updates/metrics.
• Handle day-to-day queries from workers and clients (e.g., pay, holiday, attendance, contract queries), escalating more complex matters to the Account Manager as needed.
• Complete and record right-to-work checks and other compliance requirements before workers are scheduled and before payroll is processed.
• Create job adverts, review applications, arrange interviews and inductions, and register new temps on the ATS.
• Provide occasional out-of-hours support where required for urgent issues such as no-shows and short-notice cover.
• Identify opportunities to improve ways of working, administration, record management and the overall candidate/worker experience.