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Account Coordinator
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Account Coordinator
Location: London
Working Pattern: Fully onsite
Duration: 1 October 2026 – 31 March 2027
About the Role
We are looking for an Account Coordinator to join a leading global technology and delivery platform and support a growing portfolio of restaurant partners. This is a hands-on, customer-facing role where you will be responsible for building strong relationships with restaurant partners, resolving day-to-day queries, supporting account setup and changes, and helping partners get the most from the platform.
You will work closely with internal teams and restaurant partners in a fast-paced environment, while also using partner feedback and operational insights to help improve processes and service.
Key Responsibilities
- Manage day-to-day communication with a portfolio of restaurant partners.
- Respond to inbound partner queries and support issues professionally and efficiently.
- Assist restaurant partners with account setup, technical changes and ongoing account updates.
- Provide guidance and education on platform tools, features and processes.
- Support partners in resolving operational and account-related issues.
- Maintain clear and accurate records of partner interactions and account activity.
- Communicate with internal teams to escalate and resolve complex issues.
- Gather and analyse restaurant partner feedback to identify recurring issues and trends.
- Contribute ideas and feedback to improve processes, tools and partner experience.
- Deliver both personalised and standardised communications to restaurant partners.
- Manage multiple priorities while maintaining a high standard of customer service.
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About You
We are looking for someone who is:
- Experienced in customer service, account management, sales support, partner support, vendor management or a similar role.
- Confident communicating with customers or business partners by phone, email and in person.
- Personable, patient and professional when handling queries and resolving issues.
- Highly organised with strong attention to detail.
- Comfortable working in a fast-paced and changing environment.
- A strong problem solver with a practical and solutions-focused approach.
- Comfortable using CRM, account management or support systems.
- Able to understand processes and use data or feedback to identify improvements.
- Self-motivated and able to manage a busy workload independently.
- Interested in working with restaurant, hospitality, e-commerce, marketplace, technology or delivery businesses.
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Experience
Ideally, you will have at least 1 year of professional experience in one or more of the following areas:
- Account Management
- Customer Success
- Customer Service
- Partner Support
- Vendor Management
- Sales Support
- Operations
- E-commerce or Marketplace Support
- Restaurant or Hospitality Operations
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