DEPT®
Account Director (12m FTC)
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Account Director
Location: London, hybrid
This role is part of our Personalised Content team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Walmart, and more!
Job Purpose
As Account Director, you will be responsible for building strong relationships with clients at all levels including strategic input, and overseeing the delivery of a wide variety of substantial integrated campaigns.
You will be required to manage client briefs from start to finish, planning, assigning and reviewing creative and managing the overall agency workload in partnership with the producers and the senior design team. This position will be working on one of our biggest ecommerce clients and will have a focus on UK & German markets and so German language skills will be a big bonus!
Strong interpersonal skills are crucial as you will be working closely with designers, copywriters, developers and other parts of the agency to ensure successful campaign deliveries; which are profitable without compromising the creative integrity.
Key Responsibilities
- Manage client briefs from start to finish, ensuring successful delivery to client deadlines across multiple campaigns.
- Own the financial reporting against the account you work on - weekly, monthly and quarterly reporting of burn to support internal and client conversations.
- Re-lay client feedback to designers, copywriters and developers & plan and manage workloads of the team.
- Ensure client requirements are met whilst protecting DEPT® values/brand.
- Support the senior team with administrative tasks.
- Build a full understanding of the clients’ business, strategies, objectives, brand, audiences and challenges, advising on the communications solution that best meets their needs, with a view to becoming their trusted adviser.
- Build excellent working relationships with key clients – regular meetings, planning, briefing, evaluation.
- Work closely with creative and strategy teams and to have oversight of all statements of work/proposals as well as all content production for clients.
- Ensure the right team is in place to deliver, high standards are maintained and adding value wherever possible. Ensure success criteria are met and projects are delivered to time and to budget.
- Ensure a good knowledge of all DEPT® products and services and actively promote them to clients.
- Report to senior management with internal and external issues and events that might impact upon accounts, either positively or negatively.
- Direct account management activity – undertaking pitches and presentations, formulating and implementing account plans, and running the account management process.
- Ensure processes are followed and that there is consistent professional delivery (to brief). Managing workflows. Lead Account Direction best practice within the Agency.
- In collaboration with Group Account Director, maintain a strong understanding of the client contract and associated commercials with a view to owning and implementing strategic resource decisions across the account that ensures profitability and client satisfaction.
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Management and Leadership
- Delegate and allocate responsibilities efficiently to manage projects end to end.
- Interview candidates and hire resources.
- Conduct performance reviews of team members and identify areas of improvement, give feedback and recommend for promotions or salary increments.
- Effectively lead teams and inspire others to achieve goals through innovation, quality and excellence.
- Identify strengths and weaknesses of team members and suitably make changes if required.
- Encourage team interaction, boost employee motivation and appreciate team contribution.
- Match project tasks with opportunities for development so that employee potential is utilised to the maximum.
- Manage change and effectively cascade information to teams to ensure smooth execution.
What We Are Looking For
- Experience delivering a broad range of multi-channel marketing communications including digital and direct.
- Someone who is proactive in identifying process optimisations and solutions into fruition, and briefing teams to new ways of working.
- A strategic thinker who can make decisions autonomously, as well as achieve buy-in to ways of working with both internal teams and clients.
- You will be expected to lead by example, instill client services best practice and encourage critical, strategic thinking into the team you manage.
- Extremely organised, with the ability to manage multiple projects simultaneously.
- Ability to work under pressure and meet and manage deadlines with ease and efficiency.
- Excellent negotiator with good networking ability.
- Ability to communicate effectively with team giving guidance and feedback.
- Resource management skills and ability to handle complex issues.
- Understanding of the production & interactive processes.
- Ability to manage and develop client and supplier relationships.
- Ability to commercially manage budgets.
- Proven business development experience and success.
- Advanced working knowledge of Google Suite.
- German language skills are a big plus, but not necessary.
We Offer
- A flexible, hybrid working policy (2 days from the office, depending on location).
- Pension, free private healthcare, mental health support, and company sick pay scheme.
- 26 days paid holiday (plus UK Bank Holidays).
- Help getting you to work with a season ticket loan and cycle to work scheme.
- Enhanced family friendly policies to support new parents.
- Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
- Inspirational Talks, bringing the outside in with regular guest speakers and events.
- Learning and Development, supporting your growth with continuous opportunities to learn and advance.
- Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
- A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
- Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
- The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
- Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.
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Who Are We?
We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.
Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.
DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.
Diversity, Equity & Inclusion
At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.
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