Mitie Cleaning & Hygiene Services
Account Director
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Account Director – Soft FM (PFI Healthcare Contract)
Oxford
Are you an experienced Facilities Management leader with a strong background in PFI healthcare contracts? Do you have the strategic vision, commercial acumen, and leadership capability to drive exceptional service delivery within a complex, high-profile healthcare environment?
Mitie is looking for an outstanding Account Director to lead the delivery of our Soft FM contract at John Radcliffe Hospital, one of the UK's leading teaching hospitals. This is a highly visible leadership role, responsible for ensuring operational excellence, building trusted client partnerships, and delivering sustainable contract growth.
What you'll be doing
As Account Director, you will provide strategic leadership and overall accountability for a large and complex multi-service Soft FM contract. Working closely with senior client stakeholders, operational teams, and support functions, you will ensure services are delivered safely, efficiently, and in line with contractual commitments.
Key Responsibilities Include
- Providing strategic direction and leadership across all Soft FM services.
- Developing and delivering long-term account plans aligned to client objectives and Mitie's growth strategy.
- Building and maintaining strong relationships with senior client stakeholders, acting as the primary point of contact.
- Leading, motivating, and developing multidisciplinary teams to achieve exceptional service standards.
- Ensuring contractual compliance, KPI achievement, and service excellence across the account.
- Driving continuous improvement, innovation, and operational best practice.
- Identifying opportunities to enhance services, improve value, and support commercial growth.
- Working collaboratively with Finance, HR, Commercial, and Operational teams to ensure seamless contract delivery.
- Managing risk proactively and resolving operational challenges effectively.
- Leading governance meetings and performance reviews, providing clear accountability and strategic leadership.
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What we're looking for
We're seeking a commercially minded and customer-focused leader who thrives in complex operational environments.
You'll Bring
- Significant experience managing large-scale, multi-service FM contracts within healthcare, PFI, or similarly complex environments.
- Essential PFI contract management experience.
- A proven track record of leading high-performing teams and delivering operational excellence.
- Strong client relationship management skills, with the ability to influence and engage senior stakeholders.
- Excellent commercial awareness and experience delivering against contractual and financial objectives.
- Strong understanding of service level agreements, performance management, and continuous improvement methodologies.
- Outstanding communication, organizational, and problem-solving skills.
- The ability to work collaboratively across multiple functions and respond effectively to changing client needs.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment, or buy technology products at an affordable cost. There are many choices!
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Your very own career expert that helps elevate your application to the next level.
We give you access to high street discounts from thousands of well-known retailers, gyms, and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month, and at the end of the year, there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example, dyslexia, anxiety, autism, a mobility condition, or hearing loss) and need us to make any reasonable adjustments, changes, or do anything differently during the recruitment process, please let us know by emailing Marie Hyde at marie.hyde@mitie.com.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites, as well as hospitals and schools.
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