Fury Design Agency
Account Director
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ACCOUNT DIRECTOR - JOB DESCRIPTION
Reports To: Client Services Director
Direct Reports: Project Managers / Project Co-ordinators
Location: Onsite Woking / Hybrid 2 days
Salary: Neg Depending on Experience
Fury Overview
At Fury, our mission is to craft bold immersive brand experiences, where imagination meets precision, and every detail is delivered with obsession. Where others deliver the expected, we push beyond it. We don’t just make things - we make people feel things, creating experiences that live beyond the moment.
Role Overview
The Account Director is responsible for the end-to-end performance of one or more client accounts, holding overall accountability for client relationships, commercial performance, delivery quality, account development, and growth. This role will work both within the Formula 1 sector and in the wider events and exhibitions world.
This is a combined account leadership and project delivery role, requiring the Account Director to personally lead the delivery of selected projects within their account while also maintaining overarching oversight of projects being led by other members of the account team.
They will be expected to operate confidently at both levels: leading projects directly from brief through to delivery, while also stepping back to manage the wider account, its commercial performance, client strategy, project portfolio, and team.
The Account Director acts as the key bridge between the Client Services Director and the wider delivery team, ensuring strategic objectives are translated into profitable, consistently well-executed projects, while providing clear leadership, direction, and support to those delivering projects across the account.
Tasks and Duties
Account Leadership, Strategy & Ownership
- Take full ownership of assigned client account, acting as the senior day-to-day lead and escalation point, building and maintaining strong, trusted client relationships at senior level
- Ensure a deep understanding of client objectives, pressures, and long-term goals, leading the development of clear client account strategies, aligned to both client goals and Fury’s commercial objectives to drive Fury’s position as a strategic partner.
- Drive consistency in service delivery and client experience across all projects
- Proactively identify risks, challenges, and opportunities within the account and take ownership of solutions
Commercial Control & Financial Accountability
- Hold full accountability for the commercial performance of all projects within the account
- Own, actively manage, and oversee team for:
- Project profitability (margin delivery vs target)
- Time utilisation across the team
- Budget tracking and financial forecasting
- Invoicing schedules and cash flow
- Billing for scope changes and additional works
- Ensure tight control of scope and prevent scope creep through clear client management, ensuring all changes are captured, costed, and approved
- Lead timely financial reconciliation of all projects
- Provide clear, accurate, and regular commercial reporting to the Client Services Director and Managing Director
- Identify trends, inefficiencies, or margin erosion and implement corrective actions
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Project Delivery and Oversight
- Personally lead the end-to-end delivery of selected projects, from initial brief and scoping through pre-production, onsite delivery, and final reconciliation
- Maintain overarching visibility and accountability across all projects within the account, including those led by Account Managers / Project Managers or other team members
- Ensure strong project governance, with clear briefs, responsibilities, budgets, timelines, approvals, and escalation routes in place
- Provide direction, challenge, and support to project leads, ensuring consistent delivery standards and commercial discipline without unnecessarily taking over ownership
- Work closely with Production, Technical, Creative, and other internal teams to ensure feasibility, efficiency, and quality throughout delivery
- Maintain clear visibility of programme status, resource, financial position, and delivery risk, intervening early where required
- Take ownership of significant delivery challenges or client escalations, and lead or support onsite delivery where appropriate
Strategic Account Growth & Forecasting
- Develop and own account growth plans aligned to Fury’s business objectives
- Identify and pursue opportunities to:
- Increase revenue
- Expand service offering (cross-sell / upsell)
- Strengthen long-term client partnerships
- Lead revenue forecasting for the account, ensuring accuracy and forward visibility
- Contribute to pitch development and strategic proposals
- Work collaboratively with New Business and Creative teams to unlock new opportunities
Proactive Problem Solving & Accountability
- Take ownership of challenges within the account and present solutions to the Client Services Director and Managing Director, demonstrating strong decision-making and solution-led thinking
- Anticipate issues before they arise and put mitigation plans in place
- Act as a stabilising force across projects, ensuring control under pressure
Team Leadership & Development
- Line manage and support Account Managers / Project Managers within the account in line with Fury’s standards and guidance
- Set clear expectations around commercial discipline, project delivery standards, and client management behaviours
- Mentor and develop team members, improving capability and confidence
- Conduct regular 1-2-1s, performance reviews, and development planning
- Support resource planning and workload balancing across the account
- Foster a culture of accountability, ownership, and continuous improvement
Process, Reporting & Continuous Improvement
- Ensure all account activity follows Fury’s process framework and governance standards
- Drive consistency in budget management, documentation, and reporting structures
- Lead post-project reviews and ensure learnings are embedded into future delivery
- Identify process improvements to enhance efficiency, profitability, and team performance
- Contribute to wider business improvements alongside the Client Services Director
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Role KPIs
- Positive client relationship and outstanding client health
- Account profitability vs target (margin delivery)
- Accuracy and reliability of forecasting and reporting
- Reduction in scope creep / improved change control
- Timeliness of invoicing and reconciliations
- Client satisfaction and retention
- Revenue growth within accounts
- Team performance, engagement, and development
- Reduction in delivery issues / improved project outcomes
Experience Required
- Proven experience in a Creative Event Agency environment in an Account Director or Senior Account Management role, with responsibility for leading key client accounts
- Demonstrable experience of owning and managing account-level commercials, including multi-currency projects
- Strong track record of managing multi-project / programme-based accounts on a global scale, ensuring consistency of delivery, quality, and commercial performance
- Experience of developing and implementing account growth strategies, with evidence of increasing revenue and expanding client relationships over time
- Confident operating at senior client level including C-suite, including presenting strategic proposals, managing challenging conversations, and influencing decision-making
- Experience of line managing and developing team members, including performance management, mentoring, and resource planning
- Strong demonstrable experience of personally leading complex experiential projects from brief through to onsite delivery and reconciliation, alongside responsibility for the wider client account
- Experience working across multiple delivery formats (e.g., exhibitions, live events, hospitality, brand activations), with the ability to guide teams across disciplines
- Highly commercially aware, with the ability to identify risks, inefficiencies, and opportunities and take proactive corrective action
Fury Values
Creativity & Craft | Think Big and Sweat the Details
We create bold, original work - and we care deeply about how it’s made.
In practice: We challenge safe choices, explore fresh ideas, and combine imagination with rigour. From first sketch to final show, we obsess over the details that elevate good ideas into experiences that move people.
Trust & Partnership | Keep It Real and Win Together
We back each other and our clients, with honesty, care, and integrity.
In practice: We work side by side, open, and collaborative. We build confidence by communicating clearly, reliably delivering beyond expectations, and showing up for one another.
Proactive & Passionate | Stay Ahead and Bring the Energy
We move with intent and momentum - tackling what’s next with drive and energy.
In practice: We think ahead, act early, and throw ourselves into every challenge with enthusiasm and purpose. We lead with energy and others follow.
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