Key Responsibilities

• Serve as the day-to-day client lead for the client stakeholders.
• Work with the Business Director to build trusted relationships across brand, marketing and operations teams.
• Lead regular status meetings, work-in-progress reviews and governance sessions.
• Work with the Business Director to manage stakeholder expectations, escalations and issue resolution.
• Work with the Client Delivery Lead to own the end-to-end intake process for all incoming briefs.
• Ensure briefs contain all necessary information before entering production.
• Work with the Client Delivery Lead to prioritise work based on business objectives, SLAs and resource availability.
• Maintain visibility of team capacity and forecast upcoming demand.
• Manage freelance or specialist resource requirements during peak periods.
• Manage projects from brief through to final delivery.
• Identify scope changes and prepare OOS estimates for client sign off.
• Support forecasting, reporting and financial reconciliation.
• Work with the Business Director to contribute to commercial discussions and growth opportunities.

Skills & Experience

Essential

• Significant experience in Account Management or Client Services within an agency, production or marketing environment.
• Proven experience managing complex stakeholder groups.
• Strong resource management and workflow planning capabilities.
• Experience overseeing high-volume creative and content production.
• Excellent communication and presentation skills.
• Strong organisational and commercial acumen.
• Ability to prioritise competing demands in a fast-paced environment.

Preferred

• Experience within beauty, luxury, retail or FMCG sectors.
• Knowledge of creative production, content creation and adaptation workflows.
• Experience working with integrated agency teams and offshore production models.
• Familiarity with workflow and project management platforms such as Wrike.
• Experience supporting operational transformation programmes.

Why work here

At WPP Production, you’ll help shape the future of content production at a truly global scale. We bring together world-class talent, cutting-edge studios, and advanced technology to solve some of the most complex creative and production challenges in the industry. You’ll work in a collaborative, borderless environment where craft excellence is valued, innovation is encouraged, and AI and next-generation tools are used to amplify not replace human creativity. With access to diverse projects, global career opportunities, and the backing of WPP’s unmatched network, this is a place where you can grow your skills, make real impact, and create work that performs for every audience, across every channel, at every moment.

Inclusion and Impact

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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