Account Director (6m FTC)

• Own the financial reporting against the account you work on - weekly, monthly and quarterly reporting of burn to support internal and client conversations.
• Oversee the commercial health of your workstream, managing resource planning, scope, and profitability.
• Accountable for accurate account burn and capacity reporting providing clear performance narratives and recommendations to senior stakeholders.
• Monitor team time and burn reports weekly, ensuring accurate tracking and effective servicing levels.
• Drive business development by identifying opportunities and flagging upsell opportunities within existing accounts.
• Responsible for project costing, producing Statements of Work (SOWs) and project plans to ensure scope creep is managed.

Management and Leadership

• Line Manage 4-5 client services, directly & indirectly and remain accountable for their performance and development.
• Organise and manage onboarding new team members in collaboration with People Team.
• Delegate and allocate responsibilities efficiently to manage projects end to end.
• Manage change and effectively cascade information to teams to ensure smooth execution.
• Match project tasks with opportunities for development so that employee potential is utilised to the maximum.
• Ensures the team understands what success looks like and holds them accountable for delivery against objectives.

What We Are Looking For

• Experience delivering a broad range of multi-channel marketing communications including digital and direct.
• Someone who’s able to lead by example, mentor teams and instil critical thinking and nuanced client services skills, as well as delegate effectively.
• You have the ability understand the client's needs and challenges, to propose a strategic direction and to prioritise accordingly.
• Someone who is proactive in identifying process optimisations and solutions into fruition, and briefing teams to new ways of working.
• A strategic thinker who can make decisions autonomously, as well as achieve buy-in to ways of working with both internal teams and clients.
• Extremely organised, with the ability to manage multiple projects simultaneously.
• Ability to work under pressure and meet and manage deadlines with ease and efficiency.
• Excellent negotiator with good networking ability.
• Ability to communicate effectively with a team giving guidance and feedback.
• Resource management skills and ability to handle complex issues.
• Understanding of the production & interactive processes.
• Ability to manage and develop client and supplier relationships.
• Proven business development experience and success.
• Advanced working knowledge of Google Suite.
• German language skills are a big plus, but not necessary.

WE OFFER

• A flexible, hybrid working policy (2 days from the office, depending on location).
• Pension, free private healthcare, mental health support, and company sick pay scheme.
• 26 days paid holiday (plus UK Bank Holidays).
• Help getting you to work with a season ticket loan and cycle to work scheme.
• Enhanced family friendly policies to support new parents.
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• Inspirational Talks, bringing the outside in with regular guest speakers and events.
• Learning and Development, supporting your growth with continuous opportunities to learn and advance.
• Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE?

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.