Whipped Cream
Account Director
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ABOUT THE ROLE
We’re looking for a brilliant, commercially minded Account Director to join Whipped Cream at an exciting stage of growth.
You’ll take ownership of some of our key client relationships and programmes, working closely with our senior team to turn ambitious creative ideas into brilliantly delivered work.
You’ll be responsible for keeping complex projects moving – leading client relationships, bringing together creative and production teams, managing commercials and making sure everyone knows what needs to happen next.
We’re looking for someone who takes real ownership, is brilliant with clients and combines strong creative agency instincts with commercial thinking.
You’ll be equally comfortable leading a client meeting, interrogating a budget, solving a delivery challenge or contributing to a new business pitch.
This is a role with genuine autonomy and responsibility, with the opportunity to make your mark on a growing independent agency.
ABOUT US
Whipped Cream is a creative studio blending talent, brand and experience.
We combine strategic thinking with culturally anchored execution to create campaigns, partnerships and experiences that cut through category and moments that live beyond it.
We’ve partnered with brands like Blank Street, Taco Bell, Disney, Atlassian Williams, ITV, Spotify and Joe & The Juice - brands that dream big and trust us to bring ambitious ideas to life.
We like our ideas a little unexpected, our humour a little dry, and our people (and partners) kind, curious and collaborative. No egos. No gatekeeping. Just a shared belief that great things happen when smart, creative people come together to make something meaningful.
AS FOR US:
We have 3 core values that we live + breathe;
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WHAT YOU’LL BE DOING
As Account Director, you’ll take the lead across key projects and accounts – acting as the senior link between our clients, creative and production teams.
Client Leadership
- Own senior day-to-day client relationships, building trust across all levels.
- Lead client meetings, status sessions, workshops and project reviews.
- Understand our clients’ businesses and become a trusted partner rather than simply delivering briefs.
- Provide clear recommendations, solutions and direction.
- Make sure clients feel confident that their projects are in safe hands.
- Spot opportunities to strengthen and grow our client relationships.
Project & Programme Leadership
- Take ownership of projects and programmes from brief through to delivery.
- Own project plans, timelines, critical paths and ways of working.
- Bring together creative, production, strategy, talent and external partners.
- Manage dependencies, risks and actions across multiple workstreams.
- Keep projects moving at pace while protecting the quality of the work.
- Plan project resource requirements and flag capacity or specialist support needs early.
- Work closely with production to make sure creative ambition translates into brilliant real-world delivery.
Commercial Management
- Own scopes and project commercials alongside the senior team.
- Manage budgets and commercial assumptions as projects develop.
- Protect agency margin through proactive scope management.
- Identify opportunities and efficiencies throughout delivery.
- Make sure changes in scope are identified and agreed commercially with clients.
- Own project financials and forecasting alongside the senior team.
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Team + Agency
- Support and mentor more junior members of the Client Services team.
- Help establish brilliant ways of working across the agency.
- Bring clarity, accountability and commercial discipline to projects.
- Work closely with the founders and senior team on agency priorities.
- Contribute to pitches, proposals and new business opportunities.
- Help us continually improve how we work as we grow.
WHAT YOU'LL BRING
- 6+ years’ experience within an experiential, integrated or creative agency.
- Strong experience leading client relationships and complex projects.
- Experience delivering integrated campaigns, activations or live experiences.
- Strong commercial awareness and confidence managing project budgets and scopes.
- Confidence working with senior client stakeholders.
- Excellent project and programme management skills.
- The ability to manage multiple projects and priorities without losing sight of the detail.
- Strong written, verbal and presentation skills.
- Confidence working collaboratively with creative and production teams.
- A calm, proactive and solutions-focused approach.
- An understanding of how great creative work and great commercial delivery work together.
WORKING STYLE
- Hybrid: 3 office days per week + flexible live event support
- New business commission and growth-linked reviews
- 25 days annual leave - additional day off for your birthday, because no one wants to work on their birthday
- After big event days, we give time back to rest and reset because recovery matters as much as delivery.
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