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About Acierta
Acierta is a global design and production house with offices in Spain, UK, France, Qatar, and the US, delivering world-class creative, production, and installation solutions across Retail and Hospitality. Since 2005, we have combined creativity, technical expertise, and operational excellence to execute projects ranging from large-scale rollouts to bespoke brand activations worldwide.
About the Role
Location: Hackney, London.
Work arrangement: On-site (Full-time)
We are looking for an experienced Account Director to lead one of Acierta's business units, combining exceptional client leadership with strong commercial acumen and a deep understanding of production and project delivery.
At Acierta, an Account Director is more than a client lead. You will own a business unit (Hub), with responsibility for its client portfolio, commercial performance, people, operational excellence, and long-term growth.
You'll build strategic client relationships, lead multidisciplinary teams, drive profitability, and ensure projects are delivered successfully from concept through design, technical development, production, logistics, installation, and handover.
This is a hands-on leadership role for someone who can confidently move between client meetings, commercial discussions, production environments, and project delivery, always balancing creativity, quality, programme, feasibility, and profitability.
Key Responsibilities
Client Leadership
- Build and develop long-term strategic relationships with key clients.
- Lead senior client communications across multiple projects and markets.
- Act as a trusted advisor throughout the full project lifecycle.
- Challenge briefs and provide commercially and technically sound recommendations.
- Identify opportunities to grow existing accounts and develop new business.
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Production & Project Leadership
- Lead projects from concept through technical development, production, logistics, installation, and handover.
- Work closely with creative, technical, production, and project teams to ensure successful delivery.
- Apply a strong understanding of manufacturing, fabrication, materials, and installation processes.
- Challenge designs, specifications, and production approaches where improvements can be made.
- Identify production risks early and proactively drive solutions.
- Balance creative ambition with feasibility, programme, quality, and budget.
Commercial Management
- Own the financial performance of the assigned business unit and client portfolio.
- Ensure projects achieve agreed profitability targets.
- Review budgets, quotations, and commercial proposals.
- Drive margin improvement while maintaining quality and client satisfaction.
- Understand and manage the commercial impact of production and delivery decisions.
Team Leadership
- Lead, mentor, and develop Account Managers and Project Managers.
- Foster a culture of accountability, collaboration, and ownership.
- Ensure effective communication across client services, creative, technical, and production teams.
- Support recruitment, performance management, and career development.
- Help develop future leaders within the organisation.
Business Development
- Grow existing client relationships into long-term strategic partnerships.
- Identify new opportunities across current and prospective clients.
- Support pitches, presentations, and strategic proposals.
- Represent Acierta confidently within the industry.
- Contribute to the growth and development of the wider business.
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Skills, Experience & Attributes
- Significant experience leading Retail, Experiential, Hospitality, or Spatial Design projects from concept through production and installation.
- Strong understanding of manufacturing processes, fabrication techniques, materials, and production workflows.
- Proven experience working closely with workshops, manufacturers, suppliers, and production teams.
- Strong commercial awareness, with a clear understanding of budgets, margins, profitability, and financial performance.
- Exceptional client relationship management skills, with the ability to build trusted relationships at senior level.
- Proven experience leading and developing multidisciplinary teams across client services, creative, technical, and production functions.
- Strong organisational skills, with excellent attention to detail and the ability to manage multiple priorities simultaneously.
- Confident decision-maker and problem solver, comfortable operating in a fast-paced and dynamic environment.
- Excellent communication, negotiation, and presentation skills.
- Strong understanding of the relationship between creative ambition, technical feasibility, programme, quality, and commercial performance.
- A proactive, entrepreneurial, and solutions-driven mindset, with a genuine sense of ownership.
- Ability to move comfortably between strategic client conversations and hands-on project and production discussions.
- A collaborative leader who builds trust, develops people, and creates a culture of accountability, ownership, and continuous improvement.
Contact
If you are interested, please apply or send your CV and portfolio to jobs@aciertaretail.com, including "Account Director UK" in the subject line.
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