Account Director

Collaboration

• Partner with Client Services, Production and Finance to ensure a smooth process, proper resource allocation and a superior result
• Develop and maintain high levels of team effectiveness, trust, communication, collaboration, productivity, diversity, engagement and ensure the team feel personal accountability for deliverables and projects
• Demonstrate strong collaboration skills with internal agency teams and key external partners to ensure quality and adherence to production guidelines for key deliverables

Process

• Manage medium to complex projects independently and with a team, from initiation through to completion
• Work collaboratively with all internal team members to facilitate the process of developing effective strategies and briefs that lead to great work
• Understand and anticipate client needs, taking them into account when framing and making delivery decisions
• Possess an understanding of project and client management techniques and bring process innovation to how we manage our engagements
• Manage client objectives, budget, expectations, deliverables and timelines and communicate changes/direction to team members
• Keep projects on track through clear team status, task lists, timing schedules, risk register, trackers, status and contact reports
• Participate actively and knowledgeably articulate status internally and during client interactions
• Leverage our on-site, onshore, offshore network to deliver great work in the most efficient and effective way
• Identify improvements to existing workflow and processes
• Identify potential project risks and develop contingency plans and if needed, escalate to Senior Account Director / Client Director
• Review team structure and resources on an ongoing basis to ensure client is serviced appropriately
• Ensure the highest quality is always delivered to clients

Leadership

• Create a culture of fresh-thinking, collaboration, respect, equality, diversity and inclusion, with a focus on learning, development and growth
• Contribute to WPP Productions culture by exhibiting ownership, professionalism, passion and leading by example
• Take ownership and find solutions, whilst supporting the wider team by removing any barriers to success

Retain the best talent

Financials

• Demonstrate strong commercial abilities and business and financial acumen

• Own project budgets and tracking of all ongoing costs throughout project lifecycle, reconcile estimates to actuals on all projects, and resolution of budget discrepancies between disciplines, vendors and clients

• Manage POs, financial reporting, tracking, billing against all project budgets

• Manage financial aspects of assigned accounts including development of SOW and change orders, estimates, profitability analysis, and utilisation, working with Finance where appropriate

• Responsible for monthly billing and tracking of all production budgets

• Ensure a thorough understanding of commercial arrangements, and SLA’s across assigned accounts and ensure specific details are understood by the broader team

• Protect margins

• Proactively seek and identify new revenue opportunities across your clients

Requirements

• Project / Client management related experience within an interactive or integrated agency, with a good understanding of marketing and production implementation processes across all key channels, including digital, video, content, social etc
• Good understanding of production and the creative development process, content production, technology, quality assurance testing and marketing methodologies
• Ability to manage complex projects with varying components, demonstrating ability to deliver on time and on budget
• Experience of building solid client relationships
• A professional, calm, approachable demeanour, and the ability to thrive in a dynamic highly matrixed agency environment
• Ability to effectively manage multiple projects and relationships cross functionally
• An appreciation for how great work gets done and a commitment to ensuring flawless execution and delivery
• Proven ability to collaborate with dynamic cross-functional teams to deliver on projects
• Demonstrates an ability to solve problems with the solution that works for all stakeholders without compromising the quality of the deliverables or the project
• Must be commercially astute able to build scopes, create budgets and track profitability
• Proven negotiation skills
• Strong client relationship skills including presenting to clients and the ability to think on your feet
• Strong written/oral communication skills
• Experience of working with offshore teams a plus
• Proficiency with Microsoft Word, Excel, PowerPoint, Visio, wireframing/workflow tools, online project management/collaboration/ticketing tools e.g. JIRA, Smartsheet, Trello, Miro etc

#LI-PS1 #LI-Hybrid

Why work here:

At WPP Production, you’ll help shape the future of content production at a truly global scale. We bring together world-class talent, cutting-edge studios, and advanced technology to solve some of the most complex creative and production challenges in the industry. You’ll work in a collaborative, borderless environment where craft excellence is valued, innovation is encouraged, and AI and next-generation tools are used to amplify not replace human creativity. With access to diverse projects, global career opportunities, and the backing of WPP’s unmatched network, this is a place where you can grow your skills, make real impact, and create work that performs for every audience, across every channel, at every moment.

Inclusion and Impact

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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