SomX
Account Director
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Account Director
We’re looking for an Account Director with around 5 years’ agency experience in health, life sciences or healthtech communications, ready to lead accounts for VC-backed healthtech companies, biotech spinouts and NHS-facing products.
Location: Remote-first, with events and regular team meetings in London
Type: Full-time, permanent
Reports to: CXO
Line manages: 1–2 team members
Salary: £60,000 to £65,000 DOE
Start: January 2027, and we’ll wait for the right person
Why this role exists
The Account Director is the senior owner of client relationships at SomX. You’ll sit between our founders and the delivery team, and clients will come to you first. You’ll run a portfolio of accounts end to end and play a real part in winning and growing business. Above all, this role is built on trust. You care about what you put your name to, and what you put our name to. You care on a human level about our clients, our team and the impact of the work we do, and you get excited about it with us. You share and live the values we hold as a company, and you tell us early when something isn’t right. We’re a small, agile and growing team, so you’ll need to be comfortable being hands-on. There’s also space for the role to grow with you and the business, shaped by your interests and strengths.
SomX is a communications and creative agency for healthtech, biotech and pharma. We blend PR, content, design, events and media production to help innovators earn attention, build trust and grow. We’re innovative in how we work, we host incredible events, and we collaborate with exciting brands in the UK and around the world. We’re AI-native, which means we’re able to focus on where real-life expertise and relationship building is most valuable. You’ll work across our integrated team and be accountable for client satisfaction and the commercial health of your accounts, and you’ll work closely with the founding team to have a voice in shaping how the agency grows and evolves.
What you’ll do
Client relationships – Own the senior relationship on every account in your portfolio, so clients come to you for counsel and trust your judgement. You know their birthday, their favourite colour and what they had for dinner last night, because you understand what it takes to build and maintain relationships beyond a transactional checklist. Get to know each client’s business, sector and competitors well enough to bring them ideas before they ask. Be honest with clients when something needs to change, and spot opportunities to grow the relationship and bring them to the MT.
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Delivery – Develop strategies and programmes across the integrated communications mix that meet each client’s objectives. Direct your account teams on delivery and quality, and keep work moving at the pace it needs to make an impact. When you spot a risk, flag it early with a plan before it reaches the client. Work with SLT and MT on scoping and resourcing on an ongoing basis.
Team management and leadership – Line manage 1–2 team members, with clear objectives, regular feedback and support to help them grow. Brief your team clearly, give direct and constructive feedback, and make sure high-quality work leaves your accounts client-ready, with no generic phrasing or AI tells. Support recruitment as the team grows.
What you’ll bring
Essentials
- Around 5 years’ agency experience in health, life sciences or healthtech communications
- Experience working across the integrated communications mix, developing strategies that meet client objectives
- A track record of running retained client accounts end to end
- Media relations experience, with coverage in tier-one health, science or business titles
- Experience line managing and developing account managers or executives
- Excellent writing and editing. You’re obsessed with detail, and you also know when work needs to move quickly to make an impact
- Fully comfortable using AI as part of our systems and processes to raise quality and efficiency
- You’re as nerdy about health innovation and where it’s going as we are, and you want to help shape it through the work we do
Nice to have
- Experience with events, podcasts or video
- LinkedIn thought leadership for founders and spokespeople
- An understanding of NHS, regulatory or clinical audiences
How we work at SomX
- Integrated by default – PR, content, design, events, talent management and media production in one team.
- Outcomes over vanity metrics – We care about relevance, trust and commercial signals, not just volume.
- Early Friday finish – A high-trust team that protects time to recharge.
- Remote-first – Regular team meetings and events in London, and on-site support for client moments as needed.
- AI-native – AI is built into the fabric of our work, and we’re open and experimental with it. We also understand the value of human expertise and where it fits.
- Giving back – We believe in creating value in the communities we serve. Helping the sector thrive is central to our ethos.
- We have fun – We enjoy what we do and the people we do it with.
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What success looks like (first four months)
- You run your accounts independently, from the client relationship through to overseeing and supporting delivery where needed
- You own quality assurance, so work leaves your accounts client-ready
- Clients come to you for expert counsel, grounded in your knowledge of the industry and of comms
- You work with SLT and MT to plan resourcing across your accounts
Growth path
- AD → Senior Account Director (typically 12–18 months depending on performance)
- Milestones: becoming an integral part of the management team, bringing a clear point of view to MT discussions, owning a cross-business initiative, and building an external profile in an area of health innovation
What you’ll get
- Competitive salary.
- 25 days’ holiday + UK public holidays + an early Friday finish.
- Pension and enhanced family leave policies.
- Work from anywhere policy, which allows team members to extend trips rather than feeling they need to be at their desk.
- Personal development budget and access to industry events/training.
- Quality kit and support from our in‑house creative studio.
The hiring process
- Intro call with our Talent Acquisition team.
- Interview with our co-founders.
- A short task based on a real client scenario, which you’ll present to our co-founders and HR lead.
- Meet the team.
- References and offer.
To apply
Submit your CV via the SomX Careers page, along with 2–3 programmes or projects you’ve worked on and are proud of. For each, give examples of clear deliverables you were responsible for. These could include a PR and media campaign, multimedia content or a patient engagement programme.
SomX is an equal‑opportunities employer. We value diverse perspectives and are committed to an inclusive environment. If you need adjustments, just let us know.
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