Job Title: Account Director (FMCG, Retail - Events)

Location: London - Hybrid

We Are Collider

We Are Collider, part of the Strata Group, is a global experiential agency that builds brand activations designed to act as powerful content engines. Powered by behavioural science, every touchpoint is optimised for human engagement and digital amplification.

We specialise in brand activations, experiential, events, and share-worthy content in live, digital, and virtual spaces.

Job Role

As an Account Director you will be an ‘enabler’ within the business; playing a pivotal role in helping the Company achieve its business objectives and growth targets.

Responsible for managing, retaining, and developing existing accounts through effective team management and excellent client servicing standards.

Key Responsibilities

• Client Services

  • Enabling successful delivery of client services for the business
  • Ensuring client service processes are best in class and follow the We Are Collider process document and principles across Collaboration, Communication, and Clarity
  • Client Servicing Standards and Service Level Agreements agreed with all clients and adhered to
  • Ensuring all client projects are delivered to an agreed timescale, budget, and standard with client satisfaction as a key measurable
  • Ensuring any service delivery issues are communicated quickly with resolutions proactively identified and executed quickly and professionally

• Client Retention and Development

  • Developing client retention and development strategies in conjunction with the Business Directors
  • Developing direct reports on the client service team
  • Developing and actioning Client Development Plans for each account with the Business Directors
  • Preparing forecasts for client accounts, monitoring progress against these forecasts, reporting any discrepancies or changes and doing everything possible to ensure these forecasts are achieved
  • Producing proactive proposals for clients
  • Identifying and maximising new business opportunities with existing clients, ensuring all areas of the account have been fully exploited through cross-selling opportunities
  • Ensuring regular reviews take place with each client to obtain strategic insight so that opportunities for growth can be explored
  • Understand the client’s business and monitoring trends within the client’s sector
  • Fully understand our connected brand experience offering and our proposition around ‘inspiring brand interactions’. Ensure all briefs are considered through this lens and are aligned to the We Are Collider model and approach
  • Ensuring agency loyalty is generated with each client through a planned contact approach, developing relationships at a senior level where appropriate through socialising and networking

Project Management

• Overseeing and managing all key project management stages
• Establishing the Project Team and ensuring all stakeholders have full understanding of their roles and responsibilities and are accountable for their deliverables
• Working with the Strategy and Creative team to define the strategic solution to client briefs and ensuring the solution answers the brief, meets the criteria, is delivered on time and on budget
• Managing the creative resource, ensuring that projects are running efficiently and, when additional resources are required, these are available and planned accordingly (freelance included)
• Providing strategic direction and operational management in the development of the solution
• Providing overall leadership of project team in delivering solutions through strategy, creative, production, and delivery
• Ensuring there is a clear, up-to-date Project Plan with tasks and timings for all stakeholders
• Providing ongoing client liaison and support (both at operational and strategic level)
• Ensuring all project documents are filed on server as per agreed structure
• General trafficking of projects through internal teams
• Sign-off key project stages with team and client
• Ensure quality control processes are adhered to at all times
• Ensure project objectives are achieved and ROI is secure
• Scheduling and leading project Status Meetings when appropriate
• Writing up and distributing contact reports from client meetings
• Reviewing the success of client projects and ensuring internal and client de-briefs are carried out in a timely manner after project end
• Obtaining positive PR for clients and We Are Collider, wherever possible – and producing necessary case studies, blogs, etc. for use on social channels