Whipped Cream
Account Director (FTC)
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4 Days Per Week | Fixed-Term Contract (September – February) | Hybrid (3 Office Days Per Week)
ABOUT THE ROLE
We're looking for an experienced, commercially minded Account Director to join Whipped Cream at one of the most exciting stages in our journey.
This is an opportunity to lead one of the biggest programmes in the agency's history whilst helping shape how we operate as we continue to grow.
You'll work directly alongside the founders, taking ownership of senior client relationships, programme governance, commercial management and day-to-day delivery. You'll become the driving force behind keeping complex projects moving, ensuring our clients feel supported, our teams stay aligned and every detail is delivered to an exceptional standard.
As a growing agency, we're looking for someone who enjoys building as much as delivering. Someone who is equally comfortable leading a client workshop, reviewing a commercial forecast, solving operational challenges or supporting a new business pitch.
This role offers genuine autonomy, responsibility and the opportunity to play a meaningful part in shaping the future of Whipped Cream.
ABOUT US
Whipped Cream is a creative studio blending talent, brand and experience.
We combine strategic thinking with culturally anchored execution to create campaigns, partnerships and experiences that cut through category and moments that live beyond it.
We've partnered with brands like Blank Street, Pinterest, Joe & The Juice, Taco Bell, Spotify and ITV - brands that dream big and trust us to bring ambitious ideas to life.
We like our ideas a little unexpected, our humour a little dry, and our people (and partners) kind, curious and collaborative. No egos. No gatekeeping. Just a shared belief that great things happen when smart, creative people come together to make something meaningful.
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AS FOR US
We have three core values that we live and breathe:
Wondrous
Because if we aren't inspiring you, what are we really doing?
Witty
We take our work seriously, not ourselves.
Welcoming
Big ideas need open minds (and nice people).
WHAT YOU'LL BE DOING
As Account Director, you'll lead the day-to-day running of major client programmes whilst helping establish the operational foundations that allow Whipped Cream to continue scaling.
You'll operate with a high degree of autonomy, acting as the senior client lead whilst working closely with our founders, Executive Producer and Creative Leads to deliver best-in-class work.
Client Leadership
- Act as the senior day-to-day contact for clients, building trusted relationships across all levels.
- Lead weekly client meetings, governance sessions and project reviews.
- Provide clear strategic direction, recommendations and solutions.
- Give clients confidence that every aspect of delivery is under control.
Programme Leadership
- Own project plans, timelines, critical paths and programme governance.
- Coordinate internal teams, freelancers and specialist partners.
- Manage dependencies, risks and actions across multiple workstreams.
- Ensure projects move forward at pace whilst maintaining exceptional quality.
Commercial Management
- Refine budgets and commercial assumptions as projects develop.
- Protect agency margin through proactive scope management.
- Identify commercial opportunities and efficiencies throughout delivery.
- Manage project finances, forecasting and reporting alongside the leadership team.
- Ensure any changes in scope are reflected commercially with clients.
Agency Leadership
- Support the founders in developing operational processes and ways of working.
- Mentor and support junior members of the team.
- Help embed commercial discipline across projects.
- Contribute to agency planning, resource management and continuous improvement.
- Support pitches and new business opportunities where appropriate.
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During November, whilst one of our founders is on paternity leave, you'll play an important leadership role alongside the MD, helping lead the wider team, support day-to-day decision making and ensure projects continue to run seamlessly.
WHAT YOU'LL BRING
- 6+ years' experience within an experiential, integrated or creative agency.
- Proven experience leading complex client relationships.
- Strong commercial awareness and confidence managing project budgets.
- Experience delivering integrated campaigns or live experiences from strategy through to delivery.
- Excellent organisation with the ability to juggle multiple priorities.
- Calm, proactive problem-solving skills.
- Confidence managing senior stakeholders.
- Outstanding communication and presentation skills.
- A collaborative approach and genuine enjoyment of working as part of a close-knit team.
MORE ABOUT YOU
You're someone who:
- Loves building relationships.
- Takes ownership rather than waiting to be asked.
- Enjoys solving problems before they become problems.
- Balances creativity with commercial thinking.
- Brings positive energy to the people around you.
- Wants genuine responsibility and the opportunity to shape a growing business.
- Thrives in a fast-paced environment where no two weeks are the same.
WORKING STYLE
- Fixed-term contract (September – February)
- 4 days per week
- Hybrid working (3 office days per week)
- Competitive salary
- 25 days annual leave (pro rata)
- Additional day off for your birthday
- Time back after major live event delivery
- Opportunity to play a key role in one of the UK's fastest-growing independent creative studios
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