socialed.
Account Director (Social & Creators)
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About the Job
The Opportunity
We're looking for an Account Director to lead on our new and existing client relationships - becoming the strategic and commercial connector between our clients and the work we produce for them.
This role is about client partnership: building trusted, senior relationships across a range of high-growth start-ups, established UK/US brands and large multi-national organisations, and turning those relationships into long-term growth for both sides.
You'll work alongside our Project Director, who owns delivery and operations - you bring the client vision and commercial strategy, they bring the operational excellence. Together you ensure clients feel expertly looked after and that the work reflects their ambitions. You will report to the MD.
Your main responsibilities include:
Client Partnership & Growth
- Own a portfolio of key client relationships as their most trusted advisor.
- Lead quarterly planning and senior stakeholder meetings, setting the strategic agenda.
- Proactively identify and pitch opportunities for organic growth and new services.
- Own renewals, scoping and commercial conversations end to end.
- Bring social/content expertise to every conversation, shaping how clients think about their strategy.
- Owning budget control, reconciling, optimising and reporting on project finances.
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Light-Touch Operational Oversight
- Stay close enough to delivery to speak credibly and confidently to clients on progress.
- Partner with the Project Director to flag risks early and keep expectations aligned.
- Ensure the client's voice and priorities are represented in how work gets shaped and prioritised.
About Us
We are social thinkers and creative partners to ambitious, socially minded brands - working primarily across luxury and lifestyle, from high-growth tech businesses to household names. Our belief is simple:
- Social growth is driven by high-quality, social-first content
- Community and amplification happens through creators
- Long-term growth comes from testing, learning, and consistent monthly execution
Who this role is for
Someone who...
- Has 5+ years in an agency environment (social, influencer, production or integrated), with a track record of growing client accounts.
- Is a natural relationship-builder who clients trust and want to keep working with
- Thinks commercially - spots growth opportunities before clients ask
- Is confident operating at senior/stakeholder level
- Understands social/content/production workflows well enough to speak fluently, without needing to run them
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About you (key traits we're after)
- Commercial instinct - you see the growth opportunity in every client conversation
- Highly personable - you love the relationship building side & thrive on calls & during meetings.
- Clarity at speed - you cut through noise to give clients confident answers
- Calm under pressure - steady and reassuring even when things are moving fast
- High standards - good enough isn't good enough
- Social fluency - genuinely fluent on social/content, not just conversant
Due to the volume of applications we receive, we will not be able to respond to all applicants. We look forward to reviewing applications and speaking further. We are open to FTC or full-time employment for this position.
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