Four Seasons Hotels and Resorts
Account Director, Travel Industry
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About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.
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About the Role
Are you a commercially driven sales professional with a passion for luxury hospitality and a deep understanding of the UK travel industry? As Account Director, Travel Industry Sales, you will be responsible for growing revenue, market share and brand presence across the UK and Ireland for the global Four Seasons portfolio, including Hotels & Resorts, Private Residences, Villas, Four Seasons Private Jet Experience and Four Seasons Yachts.
Based in our London Corporate Office with a hybrid working model, you will manage a portfolio of key Travel Industry and Wholesale accounts, building strategic partnerships and identifying new opportunities to drive long-term business growth.
What You Will Do
- Develop and execute strategic sales and account plans to deliver revenue growth and exceed targets.
- Manage and grow relationships with Preferred Partner agencies, Virtuoso members, Wholesale partners and other key industry stakeholders.
- Identify new business opportunities and expand penetration within existing and emerging accounts.
- Serve as the primary contact for assigned accounts across the global Four Seasons portfolio.
- Collaborate with on-property sales teams and regional stakeholders to drive commercial success.
- Lead sales missions, client events, trade shows and familiarisation trips across the UK and Ireland.
- Deliver compelling presentations, business reviews and market insights to clients and internal partners.
- Utilise CRM systems, reporting tools and performance data to manage pipelines, forecast results and uncover growth opportunities.
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What You Bring
- 5+ years of sales experience within the luxury hospitality sector.
- Proven success in Travel Industry and Wholesale sales with a track record of achieving and exceeding revenue goals.
- Strong knowledge of the UK and Ireland travel trade landscape and wholesale market.
- Existing relationships with travel advisors, agency networks and wholesale partners.
- Exceptional relationship-building, communication and presentation skills.
- A strategic, analytical and results-focused approach to account management and business development.
- Experience using CRM and reporting platforms, with strong commercial and analytical capability.
- A collaborative mindset, creative problem-solving skills and the ability to thrive in a fast-paced global environment.
- Bachelor's degree preferred and willingness to travel internationally (approximately 15-20%).
Join Four Seasons and play a key role in driving the success of one of the world's most prestigious luxury hospitality brands.
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