89up
Account Director - Web / Digital Products
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Account Director - Web / Digital Products
Location: London, UK (3 days in the office, 2 from home - Monday, Friday)
Salary: £50,000 to £59,000.00
Contract: Permanent
How to apply:
Please send your CV and covering letter explaining why you believe you would be the right candidate for this role.
Send all applications to Ruth.emblin-james@89up.org, Head of People and Operations
Overview
Are you an experienced digital account leader who thrives on turning ambitious client visions into seamless, high-performing web platforms? Have you built a strong foundation in digital agency delivery and now want to apply those skills to drive real-world social change? Do you want to own the day-to-day delivery of major web builds and digital products for organisations fighting for climate action, human rights, and social justice?
If you want to bring exceptional project leadership, technical literacy, and account management to leading charities, NGOs, and purpose-led causes, join our growing team of world-class digital talent at 89up.
About 89up
89up is the global agency for non-profits and good causes. Our mission is clear: to help our incredible clients tackle the world’s greatest challenges, with a focus on climate action, social justice, economic fairness, and helping to deliver the UN Sustainable Development Goals.
We work with organisations across the UK, Europe, the US, and beyond. Across the agency, we deliver public relations, creative campaigns, website development, advocacy, insights, and mobilisation.
You are joining a team of people who...
- Are passionate about driving change
- Are curious and looking for ways to use technology for good
- Love tackling complex problems and inspiring action
- Believe in collaborative working and creating integrated solutions
- Want to create industry leading work for causes that matter
The Role
We are seeking a highly organised and technically astute Account Director to join our Web (digital products) team.
As the primary operational engine behind our key web accounts, you will lead day-to-day client relationships and own the end-to-end delivery of complex digital projects from discovery through to QA, deployment, and ongoing maintenance. You will translate strategic organisational goals into clear technical briefs, manage budgets and resourcing, and ensure project scope and quality remain tightly controlled.
Reporting to the Head of Digital Experience (and COO), you will work in tandem with our Lead Developer and Head of Design, co-leading sprint planning, managing capacity, and aligning technical execution with client expectations.
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Ideally, you bring solid experience as a Senior Account Manager or Account Director within a digital agency setting, with a proven track record of delivering complex web builds on WordPress and Drupal, on time and on budget. You combine sharp commercial awareness and strong project governance with a genuine passion for purpose-led campaigns.
Key responsibilities
Client & account management
- Act as the lead day-to-day contact for key digital and web clients, building strong, trusted relationships.
- Understand clients' organisational goals and translate them into clear, effective digital strategies and technical briefs.
- Proactively manage client expectations regarding timelines, budgets, and technical constraints.
- Identify opportunities for organic growth within existing accounts and support the Senior Account Director in pitching for new work.
- Lead client meetings, presentations, and workshops (e.g., discovery sessions, sprint reviews).
Technical project management
- Manage the end-to-end delivery of web builds, digital campaigns, and product development projects.
- Create and manage detailed project plans, timelines, and budgets.
- Work closely with developers, designers, and UX specialists to ensure project requirements are clearly understood and executed.
- Manage project scope tightly, identifying and addressing scope creep early and negotiating change requests.
- Oversee the QA process, ensuring deliverables meet technical specifications, accessibility standards, and client requirements before release.
- Maintain a solid understanding of web technologies, CMS platforms (specifically with Drupal and WordPress), UX principles, and SEO best practices to effectively guide projects.
- Co-lead sprint planning sessions with Lead Developer
Commercial & operational responsibilities
- Manage project budgets, track profitability, and ensure accurate and timely billing.
- Coordinate resourcing for your projects, liaising with technical and design leads to ensure adequate capacity.
- Prepare accurate cost estimates, statements of work (SOWs), and technical proposals.
- Contribute to the continuous improvement of the Web team's delivery processes and project management tools.
- Line manage and mentor junior team members (Account Managers/Executives) as required.
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Required Experience
- Solid experience as a Senior Account Manager or Account Director within a digital agency, specifically managing web builds and technical projects.
- Proven ability to manage the full digital project lifecycle (Discovery, UX/UI, Development, QA, Launch, Maintenance).
- Strong technical understanding; you must be comfortable discussing CMS functionality, basic web architecture, and digital best practices with developers and clients.
- Excellent project management skills with a track record of delivering projects on time and on budget.
- Strong commercial awareness, including experience managing budgets, SOWs, and profitability.
- Excellent written and verbal communication skills, with the ability to translate complex technical concepts for non-technical stakeholders.
- A genuine passion for social impact, campaigning, and purpose-led organisations.
Bonus Points
- Experience with Agile methodologies.
- Familiarity with project management tools such as Jira, or Productive.
- Understanding of web accessibility standards (WCAG).
- Experience working on campaigns for charities or NGOs.
- Experience with expanding use of AI within an agency environment, both internally (e.g. process development, automation, agents) and for clients (e.g. GEO optimisation, AI chat bots)
- Experience working with CRM integrations and management
What we’re offering
- A competitive base salary with excellent performance-linked bonuses
- Gold-plated sickness benefits and life insurance
- Enhanced maternity/paternity pay
- Private GP, private counseling, eyecare vouchers, well-being service
- 24 days holiday (with the office closing over Christmas, days taken for this max 4)
- Day off for your birthday
- Cycle-to-work scheme
- Company pension contributions
- Plenty of scope to develop your career in a fast-growth business
An opportunity to be seen, heard and counted in your contributions, and not get lost in the noise and tangle of a large corporate business.
89up is an equal opportunity employer and positively encourages applications from suitably experienced and eligible candidates regardless of sex, race, disability, age, qualifications, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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