The ideal candidate will combine creativity with strong organisation and attention to detail, bringing energy, curiosity and a results-driven mindset to every account they work on.

Key Responsibilities:

Account Management

• Support the day-to-day management of a portfolio of beauty, wellness and lifestyle clients, building trusted relationships through excellent organisation, communication and delivery.
• Develop a strong understanding of each client's objectives, products and brand positioning to ensure all activity supports wider communications goals.
• Deliver exceptional client service, responding proactively to requests and taking ownership of your responsibilities.

Press Office & Media Relations

• Proactively pitch products, brand stories, expert commentary and trend-led angles to secure impactful earned coverage across print, online, social and broadcast media.
• Build, nurture and continuously grow relationships with beauty writers, assistants, freelancers, creators and emerging media contacts, developing a strong network that benefits both clients and the wider agency.
• Increase and sustain high-quality media coverage across daily, weekly and monthly titles, supporting wider brand awareness and commercial objectives.
• Lead day-to-day press office activity across your accounts, ensuring brands remain visible through consistent, creative and proactive media engagement.
• Support the development of SEO-led press office assets, reactive commentary and search-driven stories that maximise discoverability, backlinks and long-term brand relevance.
• Develop creative pitching angles informed by insights, trends, consumer behaviour and cultural moments.

Influencer Outreach & Events

• Lead day-to-day influencer seeding activity across accounts, including creative mailers, product send-outs and mass mailings, ensuring activity is delivered accurately and on time.
• Support the planning and execution of press, influencer and consumer events, assisting with creative development, logistics, guest management and on-site delivery to ensure every event runs seamlessly.

Campaign Delivery & Account Management

• Manage multiple projects simultaneously, ensuring deadlines are met and work is delivered to a consistently high standard.
• Coordinate product stock management and replenishment, working closely with clients to maintain accurate inventories and timely deliveries.
• Support the creation of client presentations, campaign materials and monthly reports that clearly demonstrate performance and campaign success.
• Take ownership of administrative tasks across accounts, ensuring projects remain organised, efficient and on track.

Performance Analysis & Reporting

• Monitor, track and analyse media coverage across client accounts, ensuring accurate and timely reporting.
• Support the preparation of campaign evaluations and client reports, highlighting key results, insights and recommendations.
• Contribute to weekly insights meetings by identifying proactive media opportunities, emerging trends and new storytelling angles.

Team Collaboration & Agency Contribution

• Share relevant media, social and cultural insights with account teams, helping identify opportunities that strengthen client campaigns.
• Work collaboratively with Communications, Social, Influencer, Consumer and Creative teams to deliver integrated campaigns that maximise brand impact.
• Support junior operational and office management responsibilities where required, contributing to a positive, proactive and collaborative agency culture.
• Champion Capsule's values, ways of working and commitment to excellence through professionalism, accountability, curiosity and a willingness to continuously learn and develop.

Skills & Requirements

• Passionate about beauty, wellness and consumer communications, with a genuine curiosity for media, culture and emerging trends.
• Results-driven with a strong understanding of what meaningful earned media coverage looks like and how PR contributes to wider business and commercial objectives.
• Excellent written and verbal communication skills, with the confidence to pitch compelling stories, build relationships and represent clients professionally.
• Developing a strong network of journalists, freelancers, creators and industry contacts, with a proactive approach to growing relationships and identifying new opportunities for both clients and the agency.
• Good understanding of the UK media landscape across print, online, social and broadcast, with an eagerness to stay ahead of industry developments and evolving media behaviours.
• Highly organised with excellent attention to detail, able to manage multiple priorities and deadlines within a fast-paced agency environment.
• Creative, proactive and solutions-focused, with the ability to spot reactive opportunities, generate story ideas and think beyond the brief.
• Confident in monitoring campaign performance, tracking coverage, maintaining accurate reporting and presenting results clearly and accurately.
• Collaborative team player who enjoys working across integrated campaigns alongside Communications, Social, Influencer, Consumer and Creative teams.
• Positive, accountable and enthusiastic, taking ownership of tasks, embracing feedback and demonstrating a commitment to continuous learning and professional development.