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Who are we?
Howden is a global insurance group with employee ownership at its heart. We're experts helping clients adapt and thrive in a changing world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees and spanning 56 countries.
Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.
Why work at Howden?
We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
The Role
In this role, you will work closely with clients, insurers and internal teams to deliver exceptional service, manage renewal and new business activity, prepare high-quality market documentation, and identify opportunities to develop business and enhance our offering. The successful candidate will be an organised and collaborative individual with strong communication skills, commercial awareness, and the ability to thrive in a fast-paced environment.
What you’ll do
- Provide relevant management information as required for effective decision-making.
- Supervise and forecast renewal and new business activity to aid in effective planning and resource allocation.
- Conduct research and collect feedback from the market to progress the development of new products and wordings.
- Seek opportunities to grow the book of business and expand our market presence.
- Create and review client documentation to ensure accuracy and comprehensiveness to support the quoting process.
- Collate and communicate clients' needs to ensure appropriate marketing of the risk.
- Prepare and check market presentations to showcase our offerings.
- Liaise with and advise clients, investigating and resolving queries to ensure exceptional customer satisfaction.
- Stay up to date with territory, tax, and legislation requirements to ensure compliance.
- Respond to market and third-party queries as appropriate to maintain strong relationships.
- Produce high-quality market documentation with appropriate authorisations.
- Collaborate with support technicians and IBA as required to deliver high-level service.
- Assist in the review of product wordings to ensure they meet the current requirements of clients and territories.
- Assist in the creation of and checking Evidence of Cover and debit/credit notes for accuracy, ensuring all documentation is of the highest quality.
- Maintain up-to-date records on the company systems to ensure data integrity and accessibility.
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Who we’re looking for
- Customer focused approach with a commitment to delivering exceptional service.
- Strong and effective communication skills to establish a connection with clients and all relevant parties.
- Ability to work independently, demonstrating initiative and problem-solving skills.
- Flexibility to achieve targets with excellent time management skills.
- Proficient in computer applications and software related to the role.
- Strong decision-making and analytical skills to drive effective business outcomes.
- Excellent ability to learn and adapt in a fast-paced environment.
- Calm and resilient under pressure, maintaining a positive mentality.
- Proactive and adaptable to change, embracing new opportunities for growth.
- Someone who collaborates and is skilled at fostering long-term professional connections.
- Maths and English GCSE (or equivalent).
- A level or equivalent (desirable).
- Attainment of the LLMIT (the Lloyd's and London Market Introductory Test) where relevant.
- Working towards or has attained ACII (although this is not critical).
What do we offer in return?
- A career that you define.
- Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.
- We know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.
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Diversity and Inclusion
At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new.
- We support each other, in the small everyday moments and the bigger challenges.
- We are determined to make a positive difference, at work and beyond.
- We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Our sustainability promise
We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.
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