3 Kilns Restaurant Leicester
Account Executive
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Company Description
3 Kilns Restaurant Leicester, established in December 2013, is a local bar and grill recognized for high-quality food, drinks, and service. Located near the famous Golden Mile, the restaurant offers a relaxed, family-friendly atmosphere for both sit-down meals and watching sports with light bites. Guests can also book a private function room suitable for parties, reunions, conferences, and social gatherings. To reach more guests, 3 Kilns now provides outside catering at customers’ chosen venues, extending its hospitality beyond the restaurant. The team is focused on creating welcoming experiences that bring people together to enjoy great food and memorable occasions.
Role Description
The Account Executive is a full-time, on-site role based in the London Area, United Kingdom, supporting the growth and retention of the restaurant’s customer base. This role involves building and maintaining strong relationships with individual guests, corporate clients, and event organizers, ensuring their needs are understood and met. Day-to-day responsibilities include managing bookings and private function inquiries, coordinating outside catering requests, preparing proposals and quotes, and following up with leads to convert them into confirmed business. The Account Executive will collaborate closely with the restaurant management and operations teams to confirm event details, oversee client communications, and help ensure smooth service delivery. The role also includes monitoring customer feedback, identifying opportunities for repeat business, and contributing to local marketing and outreach activities.
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Qualifications
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- Demonstrated skills in customer relationship management, client service, and account handling, with a focus on hospitality or food and beverage environments.
- Experience in sales, business development, or reservations management, including handling inquiries, preparing quotes, and converting leads into confirmed bookings.
- Strong organizational, time-management, and coordination skills to manage multiple events, catering orders, and client requests simultaneously.
- Excellent verbal and written communication skills, with the ability to engage confidently with guests, corporate clients, and internal teams.
- Comfortable working on-site in a fast-paced restaurant setting, with flexibility to support evening and weekend business needs as required.
- Proficiency with basic office software and booking or CRM systems; ability to keep accurate records and generate simple reports.
- Previous experience in hospitality, events, catering, or restaurant operations is highly beneficial.
- Relevant education or training in hospitality management, business, or a related field is an advantage but not mandatory.
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