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An Account Executive to join Athlon's Client Services team and become an important part of the operational backbone that helps us deliver brilliant work for our clients.
This is an entry-level role designed for someone who is highly organised, proactive and eager to build a career within account management.
You'll work across multiple clients, supporting account administration, client communication, internal reporting and agency-led initiatives.
You’ll collaborate with the client leads and internal studio team on live projects, pitches and new business and take ownership of administrative housekeeping. As you grow in confidence and experience, you'll take on increasing levels of responsibility, eventually leading your own projects and managing more complex client work.
With mentorship from the wider client service team, you will develop a strong understanding of Athlon's client management processes, build your commercial awareness, and deepen critical strategic thinking.
Your success will be measured by your organisational skills and attention to detail, your aptitude and willingness to learn, and your proactive approach to your work, your clients and your team.
Responsibilities
CLIENT RELATIONSHIP & ACCOUNT MANAGEMENT
- Support the internal team to deliver excellent client service
- You respond promptly to requests and ensure all appropriate team members are consulted.
- You provide clear communication and professional service at all times, always with a friendly and approachable attitude.
- Meetings are organised efficiently with clear agendas, and contact reports are circulated promptly after meetings with clear actions, owners and deadlines.
- You aid effective account management by ensuring projects are set-up correctly and all administration is completed in full and without having to be reminded.
- You put yourself forward to support projects and share your own perspective and ideas in meetings. You proactively use your time and don’t wait for instruction.
- You proactively keep up-to-date with industry news, providing insights on latest initiatives and emerging trends relevant to our clients and work.
- You build strong relationships with the internal team, becoming recognised as someone who is dependable, organised and always willing to support.
PROJECT & COMMERCIAL OWNERSHIP
- Ensure the team remains organised and set up for success.
- You support admin across the entire client portfolio, taking full ownership of internal team reporting and keeping track of priorities and goals.
- You own all new project set-up including setting up the project folder, Slack channel, and opening the project in Scoro, ensuring all necessary team members have access.
- You join meetings to document discussions and to build your exposure to different projects and ways of working.
- You support the client service team with crafting client facing documentation including research, proofing work and finalising proposals.
- You support the client service team with onboarding new clients to Athlon.
- You lead weekly internal client service meetings, keeping the status report updated and ensuring actions are followed up on time.
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GROWTH
- Support agency growth and develop your commercial understanding.
- You build a good understanding of each client's business and Athlon’s relationship and projects-to-date, enabling you to input into the work and internal meetings.
- You support the client service team with maintaining Client Intelligence Forms, carrying out research and ensuring information about the client's business is accurate and up-to-date.
- You support the entire team with research, providing valuable insights to inform new projects and proposals.
- You own Pipedrive and are responsible for keeping opportunities updated, supporting the entire team with adding their pipeline projects and using the weekly team meeting to review.
- You keep track of all contract and retainer renewals, flagging to the team before they expire.
- You own creation of case studies for key projects, seeking input from the team accordingly.
- You support the Marketing team with securing client testimonials and case study approvals.
- You help organise client reviews and feedback surveys, gifting, swag and events.
- You begin recognising opportunities for additional work, regularly sharing observations and ideas with the team.
INTERNAL OPERATIONS
- Support operational excellence and build your understanding of the agency process.
- You take ownership of your administrative tasks, which are always completed accurately, in-depth, and on time without requiring reminders.
- You share a weekly Monday update summarising your focuses and goals for the week ahead, along with any risks or support needs.
- You help coordinate internal meetings, workshops and client sessions, ensuring agendas, attendees, meeting materials and follow-up actions are coordinated in full.
- You own timely set- up and closing all projects in Scoro, ready for the project lead to use.
- You own all CRM hygiene in PipeDrive and responsible for helping the team keep all client contact records up-to-date.
- You own project retrospectives - cascading surveys, arranging client and team feedback sessions, and collating learnings.
- You support the Client Service Director with client reporting, using PipeDrive data to track performance and trends, and ensuring weekly team tasks are completed on time.
- You contribute ideas to improve client service processes, templates and ways of working, demonstrating initiative and a desire to support strong client partnership.
Five values that underpin everything we do
- Be Brave: Take chances, be ambitious. This is how you grow. Take risks, nothing can substitute experience.
- Take Ownership: Be a pro. Act like a champion. Own your domain. Not almost. All the way. Not most of the time. All of the time. Take ownership. Whatever it takes.
- Team First: Talent wins games, but teamwork wins championships. Respect the team. Treat others fairly. Build friendships. Disagree honestly. Share ideas candidly. We’re one team first.
- Craft Everything: Quality is never an accident; It’s always the result of intention, effort and skill. Craft everything.
- Passion Over Apathy: One person with passion is better than forty people merely interested. Use your passion as a catalyst to motivate and lead others.
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What we're looking for:
You may have recently finished education, training or an internship, and are looking for your first step into a career. There is no minimum experience required, however, experience managing projects or clients is a bonus. This role requires someone highly organised and enthusiastic, with a genuine desire to develop within the creative industry and agency environment.
You are:
- Relationship-first: you are a natural people-person who enjoys building strong and collaborative relationships.
- Attention to detail: you are thorough with high accuracy and always make sure to double check your work.
- Curious: you ask questions, seek feedback and genuinely interested in how agencies create value for clients.
- Proactive: you follow instructions but you also anticipate next steps, always trying to make things easier for your team.
- Calm and dependable: you remain positive under pressure and not afraid to ask for support.
- A strong communicator: you are clear, concise and professional at all times, but still friendly in your approach.
- Team-first: you enjoy collaborating and contributing to a positive culture where everyone succeeds together.
We expect you to be familiar with:
- Coordination and being organised
- Comfortable contributing to client and team discussions, in-person and virtually
- Creating documentation to a high standard, with close attention to detail and presentation
- Experience managing person or professional projects
- Basic software programmes such as Excel, Powerpoint and / or Keynote
- Familiar with communication tools including Zoom, Teams and Slack
- Comfortable working with different people and as part of a team
How we work:
- Full-time role
- Predominantly remote, with occasional in-person team and client meetings
- Salary: commensurate with experience
- You will report to the Client Service Director
- You will support both the client service team and studio team accordingly
- The chance to work on innovative, high-profile projects that make an impact
- A flexible work setup - remote, hybrid, or whatever helps you do your best work
- A competitive salary based on your experience with a benefits package to match
- Room to grow your career within a fast-growing international design company
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