Pennon Group
Account Executive
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Powered by Water, Driven by Purpose
SES Business Water provides water and wastewater services for businesses across England and Scotland. Our customers include major high street retailers, supermarkets, hospitality and leisure, local and national government, NHS, independent schools, manufacturing, food processing, and an international airport.
We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands, and supporting farmers and landowners to improve water quality and wildlife.
Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.
Ready to make a splash? Join our team today.
About the Role
We're looking for a customer-focused Account Executive to support our network of Brokers and direct business customers. Acting as a key point of contact, you'll help deliver a market-leading customer experience by resolving queries, managing customer relationships, and supporting business growth.
This role offers a great opportunity for someone with strong customer service experience who enjoys building relationships, solving problems, and making a real impact on customer satisfaction.
What You'll Be Doing
- Build and maintain strong relationships with Brokers and business customers.
- Manage a portfolio of allocated customer accounts.
- Handle customer queries relating to billing, payments, consumption, refunds, and wholesaler interactions.
- Investigate and resolve customer issues efficiently and professionally.
- Support debt management activities and help ensure timely payment collection.
- Provide regular updates to customers and Brokers on outstanding issues.
- Assist with retaining existing business and identifying opportunities for additional products and services.
- Support sales and marketing activities, including events and customer engagement initiatives.
- Provide cover for the Account Manager and Sales Manager when required.
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What We're Looking For
Essential
- Previous customer service or account management experience.
- Excellent communication and relationship-building skills.
- Strong organisational skills with attention to detail.
- Ability to work effectively under pressure and manage multiple priorities.
- Good working knowledge of Microsoft Office applications.
- GCSE Maths and English (or equivalent).
- A proactive, team-focused approach with a willingness to learn.
- Experience working in utilities/water industry.
Benefits
At SES Water, we believe our people are at the heart of everything we do. That's why we offer a comprehensive benefits package designed to support your wellbeing, financial future, and work-life balance.
- 25 days holiday plus bank holidays - Increasing with length of service.
- Holiday Buy & Sell Scheme - Flex your annual leave to suit your lifestyle.
- Competitive Pension - Company contribution matching to help grow your savings.
- Life Assurance - Peace of mind for you and your loved ones.
- Enhanced Family Leave - Support when your family needs you most.
- Health Cash Plan - Support for everyday healthcare costs.
- Free Flu Vaccination - Helping you stay well throughout the year.
- Employee Assistance Programme - 24/7 wellbeing, financial and mental health support.
- Cycle to Work Scheme - Supporting healthier, greener travel.
- Car Share Scheme - Save money and reduce your environmental impact.
- Give As You Earn - Support charities in a tax-efficient way.
- Paid Volunteering Day - Give back to causes that matter to you.
- Retail Discounts - Access savings across thousands of high-street and online retailers.
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Closing Date
9th Oct 2026
We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values, which are essential to our success, are:
- Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
- Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
- Be the Future - Embrace change. Drive Progress. Own the challenge.
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