• Own your pipeline end-to-end: prospecting, qualification, proposals, negotiation, and close
• Use AI-assisted tools (CRM, sequencing, forecasting) as business as usual
• Accurately forecast deals weekly, keeping CRM data clean and actionable
• Follow and continuously improve a repeatable sales methodology across the full cycle
• Apply value-based selling throughout the sales cycle — understanding customer pains and business objectives, and clearly articulating how MaxContact solves them to deliver measurable outcomes
• Qualify and progress opportunities using the MEDDPCC sales methodology (Metrics, Economic Buyer, Decision Criteria, Decision Process, Paper Process, Competition, Champion)
• Take ownership of self-sourced lead generation, targeting a 50/50 split between BDR-sourced and self-generated pipeline — using outbound prospecting, networking, social selling, and referrals to build your own book
• Identify expansion opportunities within existing accounts and pass warm leads to CS

Systems (Data, AI Tools & Operational Platforms)

• Maintain accurate pipeline and deal data in CRM at all times
• Use sales engagement, intent data, and AI tools to prioritise outreach
• Collaborate with marketing on lead quality feedback and campaign performance
• Track win/loss data to continuously improve your approach

Success Measures

• Monthly and quarterly new ARR against quota
• Pipeline coverage ratio and deal velocity
• Win rate and average contract value
• CRM data quality and forecast accuracy
• Activity metrics: minimum number of product demonstrations delivered per month (target to be set by Sales Director)
• Self-sourced pipeline as a proportion of total pipeline (target: 50%)

Values and Behaviours

• Customer value first: outcomes over features, relationships over transactions
• Ownership mindset: you see problems as yours to solve and see them through
• AI-native working: you use AI tools as a natural part of how you work every day
• Curiosity and continuous learning: you actively seek to grow and share what you learn
• One team mentality: you collaborate freely, uplift others, and share knowledge
• Startup energy: you move fast, adapt to change, and thrive in a scaling environment

Training and Enablement

You will receive:

• Structured onboarding covering our platform, customers, and internal systems
• AI tools and workflow training — this is business as usual at MaxContact, not a nice-to-have
• Continuous learning budget and access to professional development platforms
• Regular knowledge-sharing sessions and internal communities of practice
• Mentoring, coaching, and career development conversations from day one
• Access to industry certifications and professional development relevant to your role

Skills and Experience

Essential

• 2+ years in a closing sales role, ideally in B2B SaaS
• Track record of meeting or exceeding quota consistently
• Strong discovery and consultative selling skills
• Comfortable with full-cycle sales, not just introductions
• CRM-literate and data-driven in how you manage your pipeline

Desirable

• Experience in CCaaS, contact centre, or communication technology
• Familiarity with AI-powered sales tools such as intent data or GPT-assisted outreach
• Experience selling to mid-market or enterprise buyers

Benefits and Perks

• 25 days annual leave plus your birthday off - So you can genuinely switch off, recharge, and bring your best self to work.
• Increased holiday entitlement with length of service - We recognise commitment and loyalty. As you grow with MaxContact, we give more back because owning it over time should be rewarded.
• Enhanced maternity and paternity packages - We support our people at every stage of life. By enabling families to take meaningful time when it matters most.
• Life insurance - Providing peace of mind for you and your loved ones reflects our commitment to doing the right thing and owning our responsibility to support our people beyond the workplace.
• Enhanced pension options - We help you invest in your future, not just your role today enabling you to make it count over the long term.
• Company-paid sick leave - We trust our people to take the time they need to recover and return well.
• Personal training allowance - We invest in your growth and encourage continuous learning. You’re empowered to develop your skills, challenge yourself, and challenge the status quo for your career and for our customers.
• Buy and sell holiday options - Flexibility matters. This option allows you to shape your working life around what’s important to you.
• Social, charity and culture committee events - We believe strong connections build great teams. These activities bring people together, support our communities, and reinforce our one team mindset.
• Hybrid working (minimum two days in the office) - We balance flexibility with collaboration.