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Role Title: Account Executive
Department: Accounts (Customer Service)
Location: London | Hybrid
Reports to: Manager
Clients: Beauty & Lifestyle
About NORTH
Based in London but operating globally, NORTH Agency builds bold, ambitious brands at the centre of culture, content, and community. We're a fully integrated marketing, communications, and production agency specialising in influencer marketing, experiential, and events for global beauty and lifestyle brands.
We're a fast-scaling agency, our team, structure, and ways of working are evolving quickly, and we need people who thrive in that environment rather than needing everything mapped out in advance.
Whatever your level, we're looking for people who care about: The highest levels of execution, doing what's right for the client, working as one team, staying attuned to the changing needs of the business, and approaching problems with first-principles thinking and a genuine openness to change. This role is the foundation of a career at NORTH.
About the Role
As an Account Executive at NORTH, you'll provide the responsive, accurate execution support that keeps our Accounts team and especially our Account Managers moving. This is a hands-on role: You'll take notes, compile reports, manage data, and support client communications, using initiative to anticipate what more senior team members need next.
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What You'll Do:
Account & Team Support
- Provide responsive and accurate support to the Accounts team, especially Account Managers.
- Assist in the execution of tasks and goals as directed, ensuring timely completion.
- Use initiative and proactiveness to support more senior team members.
- Take clear, accurate notes in client meetings and internal catch-ups, tracking actions through to completion.
- Provide production and executionary support, including briefing suppliers, as directed.
Report Creation & Data Handling
- Take a hands-on approach to creating and compiling client reports.
- Manage data accurately, ensuring all information is up to date and relevant.
Communication & Client Relationship Building
- Assist in client communications, ensuring clarity and promptness in responses.
- Support project coordination, helping manage timelines and internal stakeholder involvement.
- Communicate effectively, proactively, and promptly with clients, demonstrating professionalism and expertise.
- Liaison with internal delivery teams across event production and influencer to ensure information is shared accurately and in a timely manner.
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Finance and Invoicing
- Support end-to-end data accuracy that feeds finance, without owning any sign-off: help populate the Client Finance Onboarding Form for new clients, tag client expenses correctly, and keep PO/SOW and project-code trackers updated as directed.
Key Behaviours
At NORTH, how you work matters as much as what you deliver. At Account Executive level, we look for:
- Ownership: Takes full ownership of tasks assigned, and follows them through to completion without being chased.
- First-principle thinking: Asks questions to understand the ‘why’ behind a task, not just the ‘what’.
- Team impact: A reliable team player who supports wherever help is needed, however small the task.
- Communication: Clear, prompt, and professional with clients and colleagues alike.
- Client judgement: Building an eye for what ‘good’ looks like for the client and the brand.
- Growth mindset: Actively seeks feedback and applies it quickly; comfortable saying ‘I don’t know yet, but I’ll find out.'
We can't wait to hear from you!
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