Client Support

• Support Account Managers and Account Directors with day-to-day client communication.
• Respond professionally and promptly to client emails and requests.
• Attend client meetings and status calls.
• Take accurate meeting notes and circulate actions when required.
• Prepare information, updates and documents for client meetings.
• Ensure client requests and feedback are communicated to the relevant internal teams.
• Build positive and professional relationships with clients.
• Develop an understanding of clients' businesses, brands and campaign objectives.
• Ensure information provided to clients is accurate and has been appropriately checked.
• Escalate client concerns or issues to the relevant senior team member.

Staffing & Field Teams

• Work closely with the Staffing team to support campaign staffing requirements.
• Provide clear campaign information and requirements to the Staffing team.
• Assist with preparing staff briefing documents and training materials.
• Help organise staff briefings and training sessions.
• Ensure promotional staff receive the information they need before activity.
• Support the management of staff schedules, locations and campaign requirements.
• Check field reporting is being completed correctly and on time.
• Follow up missing or incomplete reporting where required.
• Help monitor live campaign activity and escalate issues quickly.
• Support the project team with resolving staffing or field issues.

Logistics & Campaign Materials

• Work closely with the Logistics & Operations team to coordinate campaign requirements.
• Help manage stock, POS, uniforms, equipment and promotional materials.
• Assist with stock allocation and campaign packing requirements.
• Track deliveries and collections.
• Help ensure materials arrive at the correct location and at the correct time.
• Maintain accurate stock and campaign records.
• Assist with arranging couriers, transport, accommodation and travel when required.
• Flag missing stock, equipment or materials immediately.
• Help coordinate campaign returns and stock reconciliation following activity.

Reporting & Data

• Support the collection and checking of campaign data.
• Ensure field teams complete required reporting.
• Review reporting for missing, duplicate or inaccurate information.
• Maintain campaign trackers and reporting spreadsheets.
• Help prepare client campaign reports and presentations.
• Collate photographs, feedback, results and campaign insights.
• Check reports carefully before they are circulated.
• Assist with analysing campaign results against agreed KPIs.
• Identify useful trends, feedback or observations from campaign data.
• Support the preparation of final campaign debriefs and evaluations.

Finance & Administration

• Support Account Managers with campaign budgets and financial administration.
• Obtain supplier quotations.
• Raise purchase orders where required.
• Process and track supplier invoices.
• Maintain accurate campaign cost trackers.
• Ensure expenditure is correctly recorded against campaigns.
• Flag unexpected costs or discrepancies immediately.
• Help reconcile campaigns following completion.
• Support client invoicing processes.
• Keep project files and documentation organised and accessible.
• Use internal finance, CRM, staffing and reporting systems accurately.

Suppliers & Venues

• Contact suppliers and venues to obtain information and quotations.
• Assist with booking venues, equipment and campaign services.
• Maintain clear written records of supplier agreements and requirements.
• Communicate campaign timings and requirements accurately.
• Follow up suppliers to ensure deadlines are met.
• Check deliveries and services against agreed requirements.
• Escalate supplier issues promptly.
• Build positive working relationships with Highjam's suppliers and partners.

Team & Ways of Working

• Work collaboratively with the wider Highjam team.
• Communicate clearly with colleagues about workload, priorities and deadlines.
• Attend internal project and team meetings prepared and on time.
• Manage your diary effectively.
• Keep your task lists, trackers and project documentation up to date.
• Take ownership of tasks allocated to you.
• Ask questions when something is unclear rather than making assumptions.
• Flag problems early rather than waiting until a deadline has been missed.
• Follow agreed Highjam processes and ways of working.
• Be willing to help colleagues and support other projects when required.
• Respond positively to feedback and actively apply it.
• Take responsibility for your own learning and development.

Knowledge & Experience

We are looking for someone with:

• Excellent organisation and time-management skills.
• Strong attention to detail.
• Excellent written and verbal communication skills.
• Confidence communicating by email, telephone and in meetings.
• Good Microsoft Office skills, particularly Excel, PowerPoint and Outlook.
• Confidence working with spreadsheets and data.
• Ability to manage several tasks and deadlines simultaneously.
• Strong problem-solving skills.
• A willingness to learn new systems and processes.
• An interest in experiential marketing, events, brands and consumer campaigns.

Previous agency, marketing or events experience is useful but not essential for the right candidate.

Personality

We are looking for someone who is:

• Highly organised.
• Reliable and accountable.
• Proactive.
• Detail-focused.
• Positive and enthusiastic.
• Curious and keen to learn.
• Confident asking questions.
• Comfortable working at pace.
• Calm when plans change.
• A strong communicator.
• Friendly and professional.
• Solutions-focused.
• Comfortable taking responsibility.
• Able to prioritise effectively.
• Happy working both independently and as part of a team.
• Willing to get stuck in.
• Receptive to feedback.
• Proud of producing work to a high standard.
• Someone who follows tasks through rather than waiting to be chased.

Desirable

• Previous experience within an agency, marketing, events, hospitality or customer-facing environment.
• Experience working on events or live campaigns.
• Experience with promotional staffing or field marketing.
• Experience using Excel and managing data.
• Experience creating presentations or reports.
• Experience dealing with clients, suppliers or venues.
• Full UK driving licence.