STM AGENCY
Account Executive / Graduate - Marketing Agency
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Account Executive/Graduate Role in a Marketing Agency
The collective purpose of the client services team within STM Agency is to develop lasting and meaningful relationships, founded on ‘perpetual thinking’ and innovation, to drive client and agency profit and growth
We work as one team and we are united by our company values; with curiosity, with agility, with a smile. We are seeking an Account Executive/Graduate who thrives in a fast-paced, dynamic environment and is looking for a new challenge. The ideal candidate will be organised, possess strong teamworking skills and will be commercially minded.
Your Role
Your role as Account Executive is to support your team's Account Manager/Senior Account Manager. Being accountable for day to day aspects of your projects, you will work alongside and assist the create, reach and code teams to ensure that work delivered for clients is head and shoulders above the competition. As part of the Client Services Centre of Excellence, you will also help drive profitability and opportunity for the agency.
Requirements
Candidates should ideally have a minimum of 6 months’ work experience within an agency environment - having worked on a mixture of both B2B and B2C clients, with a desire to learn and develop for long term personal growth
We’re looking for an individual who is both versatile and detail-oriented, capable of reacting swiftly to client needs whilst upholding high standards of accuracy and execution.
We’re looking for someone to demonstrate that they have some experience of the below in their initial interview:
- Strong organisational skills
- Ability to work in a fast-paced environment/work under pressure
- Attention to detail
- Proactive approach and determination to develop long-term
- An interest in working across varied client types and different marketing channels
- Ability to manage a varied workload/prioritise their work/work to deadlines
- 6 months previous marketing experience across retail/performance/content, both B2B & B2C (or a strong interest in working across both). Agency experience is preferable.
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Day-to-Day Responsibilities
Client Relationship Management (35%)
- Building and maintaining relationships with clients, supporting your Account Manager and the agency in delivering the very best work for the client; on time, on brief and on budget
- Assisting in day-to-day client communications and providing team support by attending meetings and helping maintain protected client relationships
Project Oversight (25%)
- Collaborating with internal teams to support project execution via informal catch up’s and project status & review meetings
- Helping with the management and creation of agency briefs, project timelines, quotes, timing plans, scheduling and addressing basic issues
Strategic Planning (10%)
- Assisting in the execution of strategic plans as pre-determined by senior agency figures and client
- Gaining insights and learning from strategic discussions by shadowing and attending strategic planning meetings with senior team members and clients
- Learning about your clients market, their sector specialism and challenges, so the agency can better support their business growth
Budget Management (10%)
- Supporting budget development and monitoring via Synergist, alongside your Account Manager
- Assisting in the creation of cost estimates/quotes with and for your Account Manager -gathering information to inform accurate quotes when necessary from the create, reach and code teams
Problem Solving (10%)
- Assisting in addressing project-related challenges from both a client and agency perspective
- Learning about and finding solutions to maintain project momentum, helping execute any changes and deviations needed to ensure the project is still delivered on brief, on time and on budget
Quality Assurance (5%)
- Participating in project reviews to understand quality standards that need to be adhered to at all times
- Contributing to ensuring client expectations are met, without over promising or over delivering – knowing when to escalate issues to more senior team members
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Success Metrics
Your success will be measure by:
- Demonstrable expression of the values: with curiosity, with agility, with a smile
- Adherence to company policies and appropriate use of company software and tools
- Meeting and exceeding your contribution to target objectives set out annually – for agency, department, team and personally
- Scales of competency and how you perform in all areas of your role: basic, capable, accomplished
- Client growth and satisfaction scores
- Team feedback – both locally and across the agency
Why Work for Us?
STM Agency is full of people who genuinely enjoy working together. With a shared ambition not just for delivering great work, but for creating an environment where everyone can be themselves, contribute ideas, and grow their career.
Alongside the day job, there's a social club, volunteering days, breakfast clubs, wellbeing initiatives, and ongoing learning opportunities. But if you ask the team what they stay here for, the answer is usually the same: the people.
- 26 days holiday
- Flexible working hours
- 4pm finish on Fridays
- Hybrid working between home and our office locations in Manchester or Rawtenstall (3 days in a hub, 2 from home)
- A varied role working with exciting brands across multiple industries
- Regular lunch and learns
- Healthcare cash plan
- Pension benefits
- Supportive team culture with space to grow and shape your role
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