Hilton
Account Executive, Hilton Direct
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Account Executive
As part of the Hilton Direct EMEA team, the Account Executive will play a crucial role in driving business growth and client satisfaction within the HWS office. This dual-focused position involves managing meeting opportunities for an assigned portfolio of clients, enhancing productivity and business outcomes with strategic support from the Manager. Additionally, the Account Executive will focus on new account development, identifying and securing new business opportunities, building robust client relationships, and contributing to revenue growth through the acquisition of new accounts. This role is integral to the success of Hilton Direct's overall strategy and requires a proactive, results-driven approach to both client management and business development.
RESPONSIBILITIES
What are we looking for?
- Client Relationship Management: Develop strong relationships and partnerships with key accounts, enhancing client awareness of key regions and hotels.
- Establish Meeting Needs: Identify and qualify client meeting needs, presenting suitable solutions and proposals to convert opportunities into transactions.
- Communication: Act as a liaison between accounts and hotels, sharing brand knowledge with clients and client insights with hotels.
- Documentation: Document business opportunity developments within relevant systems, with support from the Group Sales Support role.
- Professional Representation: Present Hilton Worldwide hotels professionally to negotiating partners, in line with Hilton’s values.
- Revenue Goals: Achieve agreed goals and deliver incremental revenue for all Hilton Worldwide hotels.
- Performance Assessment: Assess actual performance against targets.
- Policy Enforcement: Enforce policies and procedures to improve overall operations and effectiveness.
- Proposal and Contract Validation: Ensure proposals and contracts negotiated with customers are checked and validated.
- Sales Promotion Communication: Support accurate communication of sales promotions and information to relevant stakeholders.
- Administrative Coordination: Coordinate required administrative work, including reporting figures.
- Industry Participation: Participate in industry events and represent Hilton Worldwide at trade fairs and workshops, as agreed by the line manager.
- Documentation and Training: Update manuals and other department-related documents; support training for new team members.
- ROI Measurement: Adhere to ROI measurements to ensure overall effectiveness.
- Compliance: Comply with all policies, systems, and procedures as laid down by Hilton Direct.
- Business Development: Identify and target potential new accounts with business for international markets.
- Venue Sourcing: Provide venue sourcing and convert group opportunities from un-managed accounts referred by hotels or HWS colleagues.
- Market Research: Conduct market research to identify trends and opportunities for new business.
- Contract Negotiation: Negotiate contracts and close deals with new clients.
- Onboarding and Integration: Collaborate with internal teams to ensure seamless onboarding and integration of new accounts.
- Performance Tracking: Track and report on sales performance and new account acquisition metrics.
- Account Nurturing: Monitor and nurture accounts to grow revenues and share through virtual account management.
- Account Research: Research and qualify new accounts across all B2B customer types, aiming to add them to HWS managed rosters.
- Industry Events: Attend industry events as required to identify new customers for Hilton.
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QUALIFICATIONS
Specific Job Knowledge, Skill & Ability:
- Effective collaborative skills to build positive relationships with internal and external stakeholders
- Strong administrative and organizational focus to work in a highly structured way
- Persuading and influencing skills
- High level of verbal and written communication skills
- Willingness to develop and take responsibilities while working within a team but also self-dependent
- Good knowledge of market segments
- Understanding of competition and marketing strategies
- Able to manage conflict
- Good in interpreting and analysing data
- Proficient in Microsoft Office applications
- Usage and knowledge of other Sales Systems, e.g. Salesforce
- Understanding of sales process; tools, measurements and systems
Required Qualifications
- Minimum Education: High School/ GED
- Minimum Years of Experience: 2 Years of Overall Experience
- Minimum Years of Experience: 1 Year of Specialized Experience
- Proven hotel sales experience either in a Groups, Conference & Events team or as a Sales Executive
Preferred Qualifications
- Education: BA/BSc bachelor’s degree or equivalent experience
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
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Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
How We’ll Help You Thrive
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counseling and support through our best-in-class Employee Assistance Program (EAP)
*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
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