Adoption & Expansion

• Measure and document real end-user engagement, and build the business case for broader adoption jointly with the MSP.
• Help each MSP develop an active forward customer pipeline and drive progress toward the target of incremental licenses per activated MSP per month.
• Spot churn signals or disengagement early and intervene with personalized remediation plans.
• Co-build each MSP's growth roadmap: new customers, new use cases, new verticals.

Performance Tracking & Pipeline Discipline

• Maintain an accurate, up-to-date forecast in Salesforce and regularly review key indicators: activation rate, time-to-first-customer, user engagement, and license growth.
• Identify root causes of performance gaps, implement corrective actions, and surface field insights, recurring blockers, and improvement opportunities to the VP Sales.

First-Level MSP Support

• You're the first point of contact for MSPs on day-to-day issues and questions. You investigate hands-on, resolve issues whenever possible, and when escalation is needed, transfer full issue context to the engineering team.

Continuous Feedback Loop

• You are Goodweek's most direct connection to partner reality - that intelligence must flow back into the company. You provide structured, actionable feedback across three areas:
  • Goodweek Product: friction points, missing features, hard-to-sell use case
  • Product Marketing: what content resonates, what needs updating or creating from scratch
  • Activation Framework: steps where MSPs get stuck, process delays, and ideas to improve activation rates

Distributor-sourced MSPs

For MSPs sourced through distributors, your responsibilities mirror the direct portfolio (activation, onboarding, training, adoption, and expansion) with one key difference: the VP Channel owns the Sell phase. You own everything after the handoff.

You work hand in hand with the VP Channel: they lead the strategic and executive layer, you own the operational relationship. Concretely, this means:

• Onboarding the distributor's teams onto the Goodweek activation framework, training them on the product, and equipping them with the right enablement content.
• Supporting their MSPs through to activation and expansion.
• Running the day-to-day operating cadence with the distributor's regional teams (weekly pipeline reviews, enablement, and issues reviews) and feeding the SVP with reliable field data and performance diagnosis for distributor reviews and escalations.

Requirements

• 5+ years’ experience in B2B SaaS sales, account management, or partner/channel growth, ideally with at least 2–3 years working with MSPs, Distributors, or technology partners.
• A proven ability to win new partners and grow existing accounts, owning the full journey from prospecting and commercial negotiation through onboarding, adoption, retention, and expansion.
• Strong consultative selling and discovery skills, with the ability to translate customer challenges into practical AI use cases and measurable business value.
• Experience running partner enablement, onboarding, training, and regular pipeline or performance reviews.
• Strong commercial discipline, including accurate Salesforce management, forecasting, and using adoption data to identify risks and growth opportunities.
• Enough technical confidence to demonstrate a SaaS platform, understand integrations and workflows, troubleshoot first-line issues, and escalate effectively when required.
• Excellent communication and relationship-management skills, comfortable working with both operational teams and senior stakeholders.
• A hands-on, proactive, and accountable mindset. We are an early-stage company, so the person must be comfortable working across functions, adapting quickly, and taking ownership beyond a narrow sales remit.
• Fluent English; additional languages relevant to the territory would be advantageous.