KareHero
Account Executive
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Account Executive
Location: Hybrid
Type: Full-Time
Start Date: Immediate
For interested candidates please email: Ezra@karehero.com
About Us
At KareHero, we’re transforming how people navigate and manage care. We partner with employers to support their employees, and with financial institutions to provide care support to their customers and members. As a well-established startup, we’re scaling up fast and need an ambitious, proactive, and entrepreneurial Account Executive (AE) to help us grow.
What You’ll Be Doing
As our Account Executive (AE), you’ll be responsible for driving new business growth across KareHero’s employer and consumer propositions. You’ll work with employers looking to support their employees, as well as financial institutions looking to provide KareHero to their customers and members. You’ll own opportunities from the initial prospecting and relationship-building through to commercial conversations, negotiation and closing.
You’ll work closely with the sales, strategy and marketing teams to identify high-value opportunities, build relationships with key decision-makers, and develop creative strategies to win new business. As an early-stage startup, you’ll have significant autonomy and the opportunities to help shape our sales strategy, process and future go-to-market approach.
We are looking for someone who is commercially astute, entrepreneurial and energized by building relationships and turning opportunities into revenue.
Key Responsibilities
Business Development & New Business Generation
- Identify and target high-value accounts across the employer, employee benefits, and financial services markets, including retail banks and insurers.
- Generate new business through outbound prospecting, networking, referrals, events, partnerships, and inbound leads.
- Build and manage a healthy pipeline of qualified commercial opportunities, taking ownership of account and territory plans.
Relationship Management & Consultative Selling
- Build trusted relationships with senior decision-makers within enterprises, including Proposition and Partnerships teams, HR leaders, to understand their challenges and priorities.
- Lead discovery conversations, understand customer needs, and position KareHero’s services around clear commercial value.
- Engage multiple stakeholders within target organizations and build relationships with key decision-makers and influencers.
Sales Cycle & Commercial Ownership
- Own opportunities from initial engagement through to proposal, negotiation, and close.
- Develop compelling proposals and presentations, lead commercial discussions, manage objections, and negotiate contracts where appropriate.
- Maintain accurate forecasts and clear visibility of pipeline, opportunity stages, and expected revenue.
HubSpot & Sales Operations
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- Own and maintain accurate CRM data in HubSpot, ensuring opportunities, contacts, activities, and pipeline stages are consistently managed.
- Use sales and pipeline data to prioritize opportunities and identify ways to improve performance.
Market Intelligence & Commercial Strategy
- Stay close to developments across the employer, employee benefits, and financial services markets, using insights to refine ICPs, target accounts, and buyer personas across both propositions.
- Share customer and market insights to inform product, positioning, pricing, and go-to-market strategy.
Collaboration, Resilience & Growth
- Work closely with marketing to develop messaging, campaigns, content, and account-based approaches that generate commercial opportunities.
- Share market and customer insights to continuously improve our proposition and sales approach.
- Contribute to weekly sales meetings, pipeline reviews, and strategic planning sessions.
- Bring your own ideas and proactively identify ways to improve our sales process and commercial performance.
What We’re Looking For
We’re seeking a proactive, high-energy, entrepreneurial Account Executive with:
- Experience: 2+ years in closing new business, ideally in a B2B SaaS company.
- Proven Track Record: A track record of generating and closing new business with senior stakeholders. Experience selling into HR, Benefits, or People teams and/or financial institutions would be advantageous.
- CRM Expertise (HubSpot preferred): Familiarity with HubSpot (or equivalent CRM), including managing sequences, workflows, and reporting.
- Hunger and Initiative: A proactive, self-motivated approach with a passion for finding new opportunities and solving problems.
- Entrepreneurial Spirit: Comfortable with ambiguity and excited by the challenges of working in an early-stage startup.
- Curious with a strong appetite to embrace new technologies to maximize opportunities.
- Communication Skills: Excellent verbal and written communication skills for engaging with prospects and collaborating with the team.
- Resilience: Ability to handle rejection, troubleshoot challenges, and persevere under pressure.
- Creativity and Ideas: A knack for coming up with unique outreach strategies and process improvements.
What Success Looks Like
In the first 6-9 months, success should look as follows:
- You will build a strong understanding of KareHero’s employer and consumer partnership propositions, target markets, ICPs, and competitive landscape, becoming confident engaging senior stakeholders across both employers and financial institutions.
- You’ll consistently generate and progress new business opportunities through proactive outbound, networking, referrals, partnerships, and inbound leads.
- Take ownership of the full sales cycle, from initial prospect engagement through to negotiation and close.
- Establish a repeatable business development approach, identifying which channels, messaging, and outreach strategies generate the strongest commercial results.
- Use HubSpot effectively to manage pipeline, forecast revenue, track performance, and provide clear reporting to the wider team.
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Why Join Us?
- High Impact: Be part of building a company from the ground up and have a direct influence on its success.
- Career Growth: Fast-track your development in a fast-paced, high-growth environment.
- Collaborative Team: Work with a talented, driven, and supportive team passionate about making a difference.
- Mission-Driven Work: Help transform how people access support when navigating care, through some of the UK's leading employers and financial institutions.
- Startup Culture: Enjoy the flexibility, excitement, and opportunities that come with working in a startup.
Interview Process
- Apply with your CV
- Screening call over Google Meet with Ezra, our Recruitment & People Executive (30-40min)
- Task/Presentation Interview with Joey Teepsoo, our Sales Lead and hiring manager for this role, and another member of the sales team (60-90min)
- Values Interview with Stephanie Leung, our Founder & CEO (in-person)
At KareHero, our work is built on empathy, care, and a deep belief in the value of every individual. From our founding, we’ve committed to fostering a culture where people matter - not despite their differences, but because of them. We represent a rich range of backgrounds across gender, race, sexuality, age, disability, neurodiversity, body size, religion, class, and more, and know first-hand why DEI matters.
We strive to maintain a harassment‑free, inclusive, and equitable environment, where every team member feels a genuine sense of belonging - not in spite of who they are, but across the full spectrum of their identity. Everyone at KareHero is expected to actively contribute to this culture, bringing self‑awareness, empathy, and social responsibility to all aspects of their work. We recognize that achieving meaningful inclusion requires confronting systems of prejudice and inequality head‑on. As such, we conduct DEI training for all employees and commit to building a team whose diversity reflects the real world we serve. We respond promptly and transparently to any concerns, ensuring KareHero remains a place where everyone can thrive.
We welcome and encourage applications from candidates of all backgrounds, lived experiences, abilities, and identities. If you’re passionate about caregiving, equity, and creating a positive impact in the lives of working caregivers, you’ll find a meaningful home here at KareHero.
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