SS&C Technologies
Account Executive
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About SS&C
SS&C is a leading financial services and healthcare technology company headquartered in Windsor, Connecticut, with over 27,000 employees in 35 countries. Approximately 20,000 financial services and healthcare organizations, ranging from the world's largest corporations to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
As a permanent employee of SS&C, you’ll receive a competitive salary and an exclusive rewards package offering flexibility and choice, including:
- Flexible holiday allowance
- A competitive pension scheme
- Life Assurance (4 x salary)
- Single person healthcare
- Onsite benefits, including a kitchen break-out area, multi-faith room, and free parking
- Discounts for a number of retailers and restaurants – Exclusive high street discounts
Overview
We are looking for individuals with a positive and open approach and a passion for delivering exceptional service. In this office-based role, you will provide outstanding client service by accurately processing and authorising a variety of account transactions, including complex and non-standard requests, within agreed service levels and approved financial authority levels.
You will be at the heart of our organisation, where we are dedicated to developing, supporting, and providing comprehensive training to our staff. We encourage eagerness to learn and develop new skills, and with a positive attitude, we will help you achieve your future career goals.
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Some of your duties will include:
- Managing client expectations and accounting for their specific vulnerability needs.
- Processing transactions to agreed service levels, quality standards, and, where relevant, within agreed financial authority limits.
- Processing non-standard or complex transactions/calculations, including manual processing where required, ensuring that customers are treated fairly.
- Contacting account holders by telephone, e-mail, or letter to resolve queries or obtain information.
- Supporting and taking an active role in service improvement/process improvement initiatives or projects as required.
- Assisting the management team where appropriate.
- Keeping own knowledge of processes, products, and appropriate regulation up to date.
- Achieving agreed performance levels.
- Implementing and maintaining your personal development plan, and being proactive in self-development.
The Ideal Candidate
- Prior client or account handling experience
- Prior experience in the financial services industry
- The ability to be a team player
- A keen eye for detail and enjoyment of working with data
- Good keyboard skills and familiarity with Microsoft Word and Excel
- Great telephone manner
- Organisation and time management skills to prioritise workloads
- Analytical, problem-solving, and decision-making skills
- Communication and mathematical reasoning skills (5 GCSEs or equivalent)
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We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a diverse workforce in the widest sense.
Unsolicited Resumes: Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Background Checks: All offers of employment at SS&C are subject to background verification checks, including 5-year employment history, proof of eligibility to work in the hiring location, proof of address, credit check, and criminal record check (where permitted by local law). The accuracy of all information submitted as part of your application is vital and may be used as part of the background-checking process should you be successful.
Equal Employment Opportunity: SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status, or any other classification protected by applicable discrimination laws.
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