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Introduction
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
Overview
We are looking for an enthusiastic Account Handler to join our P&I team in London.
The purpose of this role is to support our producers/brokers in servicing and growing our international and UK client portfolio.
We expect the applicant to have an awareness of the marine insurance industry, to be eager to learn and able to forge relationships within the Hull team as well as clients, brokers and underwriters.
How You'll Make An Impact
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This role will include:
- Providing an accurate and efficient service to clients, brokers, underwriters and other key stakeholders.
- Seeking opportunities to improve internal business processes and cost efficiencies.
- Gathering relevant client information and identifying key issues to provide assistance to broker, escalating concerns quickly where appropriate.
- Attending client strategy/renewal meetings and underwriter meetings where required.
- Ensuring all documentation produced meets Gallagher and Market requirements.
- Working with the wider Marine teams to co-ordinate, prepare and provide information for any RFP / Tender submissions.
- Supporting financial and processing functions.
- Building a working knowledge of Market Reform Contracts for Insurance and Reinsurance contracts.
About You
- Excellent customer service focus, keeping clients at the centre of your actions.
- Excellent communication (written, oral and presentation) skills and interpersonal skills.
- Computer literate with proficiency in Microsoft Office (i.e. Word, Excel etc.) and the ability to learn how to use industry specific systems, such as PPL and transactional broking platforms.
- Strong analytical and numeracy skills.
- Demonstrable experience with negotiation, influencing, building relationships and learning new subjects.
- Ability to work in a fast-paced and dynamic team environment where lateral thinking, initiative and decision making skills are crucial.
- Demonstrable experience in solving complex problems in a pressurised environment.
- Eligible to work in the UK.
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Compensation And Benefits
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
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