Renewals

• Proactively manage the renewal pipeline and engage with clients ahead of renewal dates.
• Gather updated risk information, including valuations, claims experience, ownership changes, and location amendments.
• Negotiate renewal terms with insurers and underwriters.
• Prepare and process renewal documentation accurately and within agreed service standards.
• Process and record policy amendments and endorsements in accordance with company procedures.

Client & Market Relationships

• Act as a professional and knowledgeable point of contact for policyholders, breeders, studs, and industry stakeholders.
• Develop and maintain strong relationships with insurers, underwriters, and market contacts.
• Attend client meetings, bloodstock sales, agricultural shows, and industry events as required.
• Respond to client queries promptly and professionally, escalating more complex matters when necessary.

Managing Director Support

• Manage the Managing Director's diary, coordinating meetings, appointments, and business commitments.
• Arrange travel and accommodation for the Managing Director and wider team where required.
• Prepare briefing notes, presentations, and supporting documentation for meetings and events.
• Provide general administrative and organisational support.

Compliance & Administration

• Ensure all policy documentation, quotations, renewals, and endorsements are accurate and compliant with regulatory and company requirements.
• Maintain comprehensive and up-to-date records on broking and agency management systems.
• Support internal audits, quality assurance reviews, and compliance-related activities.

Skills, Knowledge & Experience

Essential

• Previous experience as an Account Handler within bloodstock, livestock, agricultural, rural, or specialist insurance.
• Strong technical knowledge of agricultural insurance products, terminology, and market practices.
• Excellent client relationship management and communication skills.
• Strong organisational and time-management abilities, with the capability to manage multiple priorities effectively.
• High level of accuracy and attention to detail.
• Proficiency in Microsoft Office and insurance broking/agency management systems.
• Proficiency in using AI tools such as Claude and ChatGPT to support research, communication, workflow efficiency, and administrative tasks.

Desirable

• Knowledge of the bloodstock, equine, livestock, or wider agricultural sectors.
• Experience attending industry events, sales, and client meetings.
• Understanding of specialist bloodstock and livestock insurance products.

Personal Attributes

• Proactive, self-motivated, and capable of working independently.
• Professional, discreet, and trustworthy, with the ability to handle confidential information.
• Strong problem-solving and decision-making skills.
• Collaborative team player with a positive and adaptable approach.
• Flexible and willing to travel as required.

Equal Opportunity Statement

MNK International is committed to fostering an inclusive and diverse workplace where all individuals are treated with respect and fairness. We value diverse perspectives and believe they are fundamental to our success, enabling every employee to contribute meaningfully and reach their full potential.