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Role: Account Lead - cleaning, waste and vertical services
Salary: £65k plus benefits
Job Status: Full Time/ Permanent
Location: London
Vacancy Reference: VR/05460
Role Description: Our client is looking for a people and client-first Account Lead to take charge of a prestigious estate in the heart of London - right next to Paddington Station. This is a site-based role, Monday to Friday, working 40 hours per week (typically 08:00-17:00). Flexibility is key, as occasional evening cover may be required. You will be responsible for managing a £2M contract, overseeing a team of around 30 staff, and ensuring operational excellence across services to include cleaning, waste and vertical cleaning. Experience of managing these services are essential.
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Key Responsibilities:
- Lead the delivery of daily office cleaning, window cleaning, waste management, and external cleaning services.
- Manage budgets, P&L, and financial reporting with a sharp commercial focus.
- Drive health & safety standards across all operations.
- Inspire and support your team with strong leadership and people management skills.
- Work collaboratively with the client, getting involved in staff activities and social events to foster a positive, engaged workplace culture.
- Line manage an Operations Manager, ensuring all KPIs and service levels are met or exceeded.
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What They Are Looking For:
- Proven experience managing cleaning operations for contracts worth £1M+
- Strong track record in budgeting, financial reporting, and health & safety
- Excellent interpersonal skills and the ability to build collaborative client and team relationships
- A confident leader who thrives in a fast-paced, dynamic environment.
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