SERT
Account Management / Delivery Consultant (OTE £75k)
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Recruitment Consultant — Delivery (180)
Location: Portsmouth
Company: SERT (A Trading Division of Meraki 6 Limited) — Recruitment Agency
Sector: Technical & Green Energy Recruitment Services
Employment Type: Full-Time
Team: Account Management / Delivery
About SERT
SERT is a specialist recruitment business supporting the Technical and Green Energy sectors across the UK. We partner with innovative businesses and skilled professionals in fast-moving, future-focused industries, helping shape the workforce behind the energy transition and technical infrastructure markets. We're growing our Portsmouth team and are looking for ambitious, candidate-focused individuals who take real ownership of the recruitment process from brief through to placement.
The Role
As a Delivery Consultant (180), you own everything that happens once a Business Developer has won a client: understanding the brief, building the recruitment strategy, sourcing and engaging candidates, running the interview process, and managing the placement through to a successful start. This is a contract recruitment role, meaning you'll work in a dynamic, fast-moving environment where organisation, candidate care, and delivery speed are key. You'll build deep relationships with candidates, understand their needs, and match the right people to the right opportunities while working closely with the client-side Business Developer and, once a candidate is placed, handing over to the Candidate Care Team for onboarding and ongoing contractor support.
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Key Responsibilities
- Attend job specification calls with the Business Developer to fully understand each client's hiring requirements (mandatory attendance)
- Own and build the recruitment strategy and delivery plan for each vacancy
- Build and deliver the candidate value proposition for each role
- Source candidates across multiple channels matched to client requirements
- Conduct candidate outreach and initial engagement
- Carry out internal pre-interview screening and assessment
- Manage the CV submission process to clients
- Own interview preparation with candidates
- Own interview coordination and feedback with both candidates and clients
- Manage the offer process, negotiating rates and contractual terms between client and candidate
- Lead pre-start engagement with candidates, initiating handover to the Candidate Care Team
- Oversee onboarding and start dates, working alongside the Candidate Care Team
- Attend quarterly face-to-face account reviews as backup support to the Business Developer
- Maintain regular communication with candidates and clients throughout the recruitment process
- Work towards individual and team delivery targets
- Keep up to date with market trends and industry developments across technical and green energy sectors
What We're Looking For
We're looking for people with the right attitude, mindset, and communication skills rather than a specific recruitment background. You'll likely be:
- Confident and comfortable speaking to candidates and clients over the phone
- Naturally relationship-focused and able to build rapport and trust quickly
- Highly organised and proactive in managing a busy candidate pipeline
- Motivated by delivery, quality, and getting the right outcome for both client and candidate
- Resilient and positive in a fast-paced environment
- Detail-oriented, with strong follow-through from brief to placement
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We particularly value people who are:
- Curious and inquisitive, always asking questions and seeking to understand candidates and roles
- Action-oriented with a strong bias for getting things done
- Adaptable and coachable, with a willingness to learn and evolve
- Self-starters who can thrive in a dynamic environment
- High in emotional intelligence (EQ), able to read situations and build trust effectively
- Driven by long-term candidate and client relationships rather than short-term wins
Previous Experience
We welcome applicants from backgrounds such as:
- Customer Service
- Account Management
- Estate Agency
- Retail or Hospitality Leadership
- Call Centre or Telesales Environments
- Sales or Business Development
Previous recruitment or 180 experience is beneficial but not essential.
What SERT Offers
- Comprehensive training and ongoing development
- Clear progression opportunities
- Supportive and ambitious team culture
- Opportunity to work within high-growth technical and green energy markets
- Competitive salary and uncapped commission structure
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