Campfire
Account Manager
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Location: Salford Quays, Manchester
Working Hours: 42.5 hours per week, Monday to Friday
Company Overview
Campfire is an award-winning Social first digital agency, founded on values of Honesty & Integrity, Exceeding Expectations, and First Principle Thinking. Holding some of the world’s leading brands on our client roster, we pride ourselves on innovating and creating performance driving firsts for our clients.
We believe in meritocracy. If you want to work for an agency who will invest in you and your career, Campfire is the right place for those willing to step up and deliver as part of the team and for our clients. With quarterly PDPs rather than annual, your career can move as quickly as you do.
Position Overview
The Account Manager at Campfire plays a central role within the Client Services team, leading day-to-day client relationships and ensuring the successful delivery of campaigns and projects. This position is responsible for driving clear communication, managing timelines and deliverables, and fostering strong, long-term client partnerships.
Working closely with internal teams and senior stakeholders, the Account Manager oversees campaign execution, coordinates project workflows, and ensures all client needs are met with accuracy, efficiency, and professionalism. You will be expected to take ownership of accounts, proactively identify opportunities, and contribute strategically to client growth and satisfaction.
Success in this role requires strong organisational skills, adaptability, attention to detail, and the ability to thrive in a fast-paced environment. You are a confident communicator, a proactive problem-solver, and a collaborative team player who can balance multiple priorities while maintaining exceptional client service standards.
What are the key responsibilities for the role?
- Build and maintain strong client relationships through proactive, professional communication.
- Serve as a primary point of contact for clients, ensuring timely responses and solutions.
- Lead client meetings, presentations, and ongoing project communications with confidence and expertise.
- Understand client objectives and provide strategic support to help achieve campaign goals.
- Oversee the execution of client projects and campaigns from briefing through to delivery.
- Manage timelines, deliverables, and internal stakeholder coordination to ensure projects are completed efficiently and on schedule.
- Collaborate closely with cross-functional teams to maintain high-quality output and client satisfaction.
- Identify opportunities to improve processes, campaign performance, and client experience.
- Lead the creation, review, and delivery of client reports and campaign updates.
- Ensure data accuracy and provide meaningful insights and recommendations to clients.
- Monitor campaign performance and communicate results clearly to both clients and internal teams.
- Support and mentor junior team members, contributing to a positive and collaborative team culture.
- Demonstrate initiative, accountability, and problem-solving skills across all areas of work.
- Work collaboratively with senior leadership to achieve team and business objectives.
- Stay up to date with industry trends, social media platforms, and influencer marketing developments.
- Continuously develop skills in client services, digital marketing, and strategic account management.
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Required Skills For Our Team..
- Proven passion for relationship building and client management.
- Strong understanding of social media and influencer marketing.
- Exceptional written and verbal communication and presentation skills.
- Ability to manage multiple projects independently in a fast-paced environment.
- Highly organised with excellent attention to detail and time management skills.
- A proactive, solutions-focused mindset with strong initiative.
- A creative thinker with a confident, dynamic, and outgoing personality.
- Strong collaboration and stakeholder management skills.
What do we expect from our team?
At Campfire, we are committed to providing all our campers with a healthy, safe, and supported work environment, where everyone is able to be themselves, work freely, and express their creative passion. We do ask that in order for us to do so, you comply with our behaviour expectations.
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Our values?
Campfire share their values, not as words on a wall but as something we naturally live and breathe every single day, and as part of our recruitment process, we will ask specific questions around culture to ensure all new campers are aligned with our three core values:
- Clarity, Honesty & Integrity
- Exceeding Expectations
- First-Principle Thinking
What do we offer our team?
- 25 days annual leave, plus Bank Holidays, Christmas shutdown, the day for your birthday
- Loyalty Holidays (accrue 1 extra day per anniversary year up to 5 extra days)
- X2 wellness days or £100 allowance
- Hybrid working (2 days in the office, 3 days from home)
- Flexi-hours, our full hours are 9-5:30, but core hours are 10-4:00, the remaining hours outside of this (if you're an early bird or night owl) are up to you to decide when to work
- Discretionary Bonus (this will be part fixed salary % and part flexi % based on performance metrics - all bonuses are subject to business performance)
- Monthly Campfire value awards
- Free fruit, snacks, and plenty of beverages to keep you full for the day
- Regular social events including the big summer and Christmas parties
- Enhanced maternity, paternity, adoption leave, shared parental, and fertility journey support policies
- Enhanced company sick pay
- Employee assistance programme - with access 24hrs a day on an array of topics that you may benefit from seeking additional support.
Equal Opportunities Statement
Campfire believes that everyone should be treated with respect and dignity, and that’s why we embrace equity as part of our values. We strive to prevent discrimination in all aspects of the employee cycle, in particular, in the recruitment process. We understand that no “one size fits all” and we are committed to ensuring everyone feels welcome, at ease, and supported.
Disability Confident Employer
At Campfire, we are proud to be a Disability Confident Employer. We are committed to creating an inclusive and supportive workplace where everyone can thrive, regardless of disability or long-term health condition.
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