Roxhill Media
Account Manager
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Roxhill Media
Roxhill Media is the UK’s leading media intelligence provider for PR and communications professionals. Launched in 2013 by Alex Northcott (founder of Gorkana), Roxhill blends an award-winning media database with real-time intelligence, powerful analytics, and topic-led search tools to help teams find, reach, and monitor the right journalists, outlets, and stories.
What Roxhill Offers
- Media Database & Journalist Profiles: Access to a rich, up-to-date database of UK and international journalists, bloggers, broadcasters, and podcasters. Profiles include biographies, coverage history, contact details, live social media activity, and areas of specialisation.
- Monitoring & Analytics: Roxhill provides dedicated tools to track companies’ media coverage in one platform. Users can monitor mentions over time, by outlet, journalist or topic, benchmark performance, and download branded reports.
- Media Insights: Roxhill has a team that can craft bespoke reputation and evaluation reports based on the media coverage generated.
- Journalist Events: Beyond software, Roxhill also runs webinars, guides (e.g. how to pitch in different sectors), journalist interviews, and training events to help users sharpen their media strategy.
Why Roxhill Stands Out
- Focus on accuracy, richness of data, and client service.
- Integrated tools for monitoring, outreach, and analysis help teams work more efficiently and show impact from strategy through to results.
We’re hiring within our Account Management team with a key focus on our growing monitoring business. We’re looking for an ambitious person(s) who is passionate about offering a high level of personal support to ensure our clients get the most value out of all Roxhill services.
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Responsibilities
- Successfully on-board new clients to ensure they understand the functionality and full scope of our platform
- Providing initial training for the individual team members of each client and, as required, throughout the life of a client’s subscription
- Build a full understanding of your clients and their business(es) to build a genuine relationship and assist in upselling any new features or products
- Advise clients of new features and launches.
- Providing general and timely support to our clients via face to face and online meetings, the telephone and email
- Negotiating and securing client subscription renewals
- Maintaining client relationships
- Keeping our CRM system up to date with client information
- Managing a broad portfolio of clients
- Assisting in the preparation and updating of weekly/monthly client progress reports
What Are We Looking For?
- Previous client facing experience/customer interaction
- Good problem-solving skills
- Personable with a positive attitude
- Enjoys working as part of a team
- Excellent organisational skills and the ability to multi-task
- Reliable and comfortable working to tight deadlines and under pressure
- Confident communication and presentation skills
- Experience of negotiating with clients
In Addition to the Usual Perks, We Offer:
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- Competitive salary
- Friendly & open working environment
- Hybrid working
- Pension Scheme
- Health cover & wellbeing services
- Life cover
- Sabbatical time of up to 3 months
- Time off on your birthday
- Family friendly benefits
- Weekly schedule of online fitness classes
- Regular social events
- Weekly office lunch
Please note, only shortlisted candidates will be contacted.
Closing date for applications: Thursday 17th September 2026
All candidates for employment, including permanent, temporary, and contract roles, shall undergo appropriate background verification checks prior to being considered for interview or recruitment.
The scope and depth of the screening shall be commensurate with the classification of the role and the associated information security risks. These checks may include verification of identity, qualifications, employment history, and, where legally permissible, criminal record and credit checks.
Background checks shall be carried out in compliance with applicable laws, regulations, and ethical considerations, and with the informed consent of the candidate.
Roxhill Media is an equal opportunities employer. We are committed to ensuring that no job applicant or employee receives less favourable treatment on the grounds of gender, marital status, race, colour, ethnic origin, sexual orientation, age, or disability, and that all appointments are made purely on the basis of merit.
Any personal data we collect from you as part of a recruitment process will be processed in accordance with the GDPR.
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