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Overall purpose of the job:
To secure new business within existing client accounts, increasing Exponential-e’s revenues in line with set targets. To renew customers and thus minimise churn & erosion.
Key responsibilities for this job:
- To sell new business to existing accounts & renew services where required.
- To leverage potential within group customers by going High & Wide within the group
- Evaluating those strategies and ensuring Exponential-e’s readiness to keep pace with the implementation of new programs, projects, or features consistent with those strategies
- Increasing the revenue opportunity within each client’s business portfolio as it relates to utilising additional Exponential-e services or product offerings
- Tracking and escalation of client issues alongside the client relationship team
- Establish and coordinate planned visits at the customer location and at Exponential-e
- Inform clients of new services, partnerships, and/or products as they are announced or released
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Knowledge and experience required:
- Sales experience in a similar role & industry
- Great communication skills across all parts of the business
- Knowledge of the following communication product suites:
- Cloud & IT services, UC&C
- Data (MPLS, VPLS, SD-WAN), Security
- Excellent written and verbal communication skills with the ability to communicate technical issues to both the IT department and to the client in understandable terms
- Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail
- Good working knowledge of Microsoft Excel and Word is essential
- Well organised and self-motivated team player
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Jessica, London
Skills
Account Management
Sales
Client Relationship Management
Cloud Services
IT Services
UC&C
MPLS
VPLS
SD-WAN
Network Security
Communication Skills
Microsoft Excel
Microsoft Word
Churn Reduction
Revenue Growth
Location